Data Center Technician (DCT) Manager @ Microsoft
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Job Details
Overview
As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on hardware deployments, equipment diagnostics, and decommissioning processes. You will support technician performance by prioritizing tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Role and Responsibilities
This role within Microsoft’s Cloud Operations & Innovation (CO+I) involves delivering core infrastructure and foundational technologies for Microsoft online services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. You will also:
- Lead and mentor a team of data center technicians.
- Ensure efficient hardware deployments and diagnostics.
- Monitor KPIs and SLAs while managing daily tasks.
- Provide training and career growth opportunities to technicians.
- Focus on environmental sustainability and operational optimization.
About Microsoft CO+I
Microsoft’s CO+I is the backbone of our cloud services, managing over 200 data centers in 32 countries. The team supports more than 1 billion customers and 20 million businesses worldwide. In addition, the group emphasizes the personal and professional development of its employees through various training programs, career rotations, and certifications.
Key skills/competency
Data Center, Technician, Manager, Hardware, KPIs, SLAs, Cloud, Infrastructure, Leadership, Sustainability
How to Get Hired at Microsoft
🎯 Tips for Getting Hired
- Customize Resume: Tailor your resume to Microsoft’s job description.
- Highlight Leadership: Emphasize team management and technical skills.
- Research Microsoft: Understand their cloud and data center operations.
- Prepare Metrics: Be ready to discuss KPIs and SLAs experience.