Customer Success Account Manager
Microsoft · Germany
- Hybrid
- Full-time
- $100,000 / year
- Germany
Job highlights
- Manage strategic enterprise customer relationships for Microsoft.
- Drive value realization across Digital Cloud platforms.
- Orchestrate post-sales delivery and support services.
- Develop and implement customer success strategies.
- Track product adoption and ensure customer retention.
About the role
Customer Success Account Manager at Microsoft
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
About the Role
Are you a tech-savvy, cloud-loving individual with a passion for Cloud and IT Service Management? Do you aspire to be the key person helping strategic enterprise customers maximize their use of Microsoft products and services? Do you thrive on enabling customers to realize their strategic and transformational cloud projects? As a Customer Success Account Manager (CSAM), you will be the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across Microsoft's Digital Cloud platforms. Leveraging your technical expertise, business acumen, and industry perspectives, you will orchestrate end-to-end post-sales delivery and support across the Microsoft and Partner ecosystem, ensuring the right resources are aligned at the right time to achieve customer business outcomes. This opportunity offers accelerated career growth, the chance to leverage your delivery management capabilities, and deepen your cloud and industry expertise.
Flexible Work Approach
For roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site, in line with our Flexible Work approach.
Microsoft's Mission and Values
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Customer Relationship Management: Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health. Collaborate with other account team leaders and leverage guidance from more experienced colleagues.
- Customer Success Leadership and Customer Strategy and Growth: Listen to customer conversations and align objectives with the current Microsoft portfolio of work within the customer account. Partner with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
- Customer Success Leadership - Delivery and Program Management: Support the delivery of program planning and customer-facing program reviews, prioritize engagements, and engage with key technical stakeholders to address agreed-upon customer outcomes and account priorities. Initiate conversations with customers to connect their objectives with the current Microsoft portfolio of work. Adopt the organizational and customer success strategy, ensuring alignment of Microsoft technology and services with customer goals.
- Consumption and Usage Management: Serve as the Consumption and Usage Manager, meeting consumption milestones, tracking adoption and usage of Microsoft products and services, identifying areas for adoption improvement, and driving usage. Develop and leverage an understanding of retention and churn within your customer portfolio to identify potential retention issues.
Qualifications
Required Qualifications (RQs)
- A few years of experience in account management, customer success, business development, enterprise sales, project/program management, or customer-facing consulting.
- Ability to discuss and realize business value with technology, engaging effectively with both technical decision-makers and C-suite executives.
- Proficiency in English and German (C1 or higher) is required, as the client portfolio is predominantly German-speaking.
- Experience with and understanding of Cloud & AI technology.
Preferred Qualifications (PQs)
- Bachelor's or Master's Degree in Business, Sociology, Psychology, Computer Science, or a related field.
- Experience within the Chemical or Energy Industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Equal Opportunity Employer
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Key skills/competency
- Customer Success Account Manager
- Account Management
- Customer Relationship Management
- Cloud Technology
- IT Service Management
- Program Management
- Business Development
- Enterprise Sales
- Customer Success Planning
- Digital Cloud Platforms
Skills & topics
- Customer Success
- Account Manager
- Cloud Technology
- AI
- IT Service Management
- Relationship Management
- Business Development
- Enterprise Sales
- Program Management
- Microsoft Azure
How to get hired
- Tailor your resume: Highlight your account management, customer success, and cloud technology experience, emphasizing business value realization and C-suite engagement.
- Showcase language skills: Clearly state your English and German proficiency (C1+) and any relevant industry experience, such as Chemical or Energy.
- Demonstrate technical understanding: Emphasize your experience with Cloud & AI technologies and any relevant certifications (Azure, M365).
- Prepare for interview: Be ready to discuss your approach to customer relationship management, strategy development, and driving product adoption.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Customer Success Account Manager at Microsoft Germany?
- As a Customer Success Account Manager (CSAM) at Microsoft Germany, your primary responsibilities include managing relationships with strategic enterprise customers, orchestrating post-sales delivery and support for Microsoft's Digital Cloud platforms, developing and executing customer success plans, and driving product adoption and value realization. You will also be responsible for tracking customer usage and identifying opportunities to improve retention.
- What level of German language proficiency is required for this Customer Success Account Manager role at Microsoft?
- Proficiency in both English and German at a C1 level or higher is a mandatory requirement for this Customer Success Account Manager position. This is due to the predominantly German-speaking nature of the client portfolio you will be managing.
- Does Microsoft offer remote work for the Customer Success Account Manager position in Germany?
- Microsoft in Germany follows a Flexible Work approach. While not fully remote, this role recommends spending at least two days per week in the office or at the customer site, indicating a hybrid work model.
- What technical background is preferred for a Customer Success Account Manager at Microsoft?
- While a Bachelor's or Master's degree in Business, Sociology, Psychology, Computer Science, or a related field is preferred, the core technical requirement is experience with and understanding of Cloud & AI technology. Relevant Microsoft or competitor certifications (e.g., Azure, M365) are also highly valued.
- How does Microsoft view diversity and inclusion for the Customer Success Account Manager role?
- Microsoft is committed to equal opportunity employment and fostering an inclusive culture. All qualified applicants will receive consideration without regard to protected characteristics. They also provide assistance for religious accommodations and reasonable accommodations due to disabilities during the application process.
- What kind of experience is needed to apply for the Customer Success Account Manager position?
- Required qualifications include a few years of experience in account management, customer success, business development, enterprise sales, project/program management, or customer-facing consulting. The ability to discuss business value with technology and engage with both technical decision-makers and C-suite executives is also essential.