Customer Success Account Manager
Microsoft
Job Overview
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Job Description
Overview
Join Microsoft Customer Experience & Success (CE&S) organization with over 17,000 employees worldwide. Empower customers to accelerate business value with Microsoft products and services through exceptional customer experiences, technology and innovation.
Role Summary
As a Customer Success Account Manager, you lead post-sales delivery for strategic enterprise customers by aligning resources, guiding technology adoption, and ensuring customer success. Leverage your cloud and IT service management expertise to support transformation projects and help customers achieve their business outcomes.
Responsibilities
- Customer Relationship Management: Build and maintain strong customer relationships with key stakeholders.
- Customer Success Leadership: Align customer objectives with Microsoft portfolio and drive success plans.
- Delivery and Program Management: Oversee program planning, reviews, and technical engagements.
- Adoption and Retention: Monitor consumption milestones and address retention risks.
Qualifications
Requires a Bachelor’s degree or equivalent experience combined with several years in customer success, consulting, or portfolio management. Fluency in English and German (C2 or higher) is required along with an understanding of Cloud & AI technology.
Preferred qualifications include industry expertise (Automotive or Healthcare & Life Science), experience managing consumption portfolios, and relevant certifications (e.g. Azure, 365).
Work Arrangement
Flexible work approach with a recommended presence of at least two days per week in the office or at a customer site for roles in Germany, Austria, and Switzerland.
Key skills/competency
- Customer Success
- Cloud
- IT Service Management
- Program Management
- Technical Expertise
- Relationship Management
- Communication
- Consulting
- Strategy
- Retention
How to Get Hired at Microsoft
- Customize Your Resume: Tailor experiences to customer success and cloud roles.
- Research Microsoft Culture: Understand their mission and values.
- Highlight Technical Skills: Emphasize cloud and IT service management expertise.
- Prepare for Behavioral Interviews: Practice scenario-based success stories.
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