Customer Success Account Manager @ Microsoft
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About the Role
Microsoft's Customer Experience & Success (CE&S) team, with over 17,000 employees globally, is on a mission to empower customers to accelerate business value through innovative technology and trusted partnerships. As a Customer Success Account Manager, you are the primary delivery lead for strategic customers, driving technology adoption and ensuring successful outcomes across Microsoft's Digital Cloud platforms.
Responsibilities
- Customer Relationship Management: Support fundamental relationships with key stakeholders and technical professionals.
- Customer Success Leadership: Align customer objectives with Microsoft's portfolio and deliver tailored success plans.
- Delivery and Program Management: Lead program planning, customer reviews, and monitor consumption milestones.
- Strategic Alignment: Initiate customer conversations to connect objectives with Microsoft solutions.
Qualifications
Candidates must have a Bachelor's or Master's degree in Business, Sociology, Psychology, Computer Science or a related field along with extensive experience in customer success, solution delivery, or portfolio management. A minimum of 5 years of relevant work experience within the customer industry is required.
Key skills/competency
Customer Success, Delivery Management, Cloud, Digital Transformation, Program Management, Strategic Alignment, Relationship Management, Consumption Metrics, Customer Retention, Technical Expertise
How to Get Hired at Microsoft
🎯 Tips for Getting Hired
- Customize your resume: Highlight customer success and cloud experience.
- Focus on metrics: Showcase quantifiable program delivery achievements.
- Research Microsoft: Understand their products and customer strategies.
- Prepare for behavioral interviews: Practice real-world problem solving scenarios.