Customer Solutions Architect
@ Microsoft

Hybrid
$150,000
Hybrid
Full Time
Posted 22 days ago

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Job Details

Overview

The Customer Solutions Architect at Microsoft FastTrack will support enterprise customers in deploying the Microsoft 365 suite across three solution areas: Copilot, Security and Compliance, and W365. This role works with Microsoft field sales and services teams to transform customer business and IT environments through adoption and usage of Microsoft 365.

Responsibilities

  • Assist customers with deployment of new features and services.
  • Monitor usage health with internal data quality dashboards.
  • Collect and act on customer and partner feedback.
  • Manage customer success to prevent escalations.
  • Engage in customer and engineer quarterly reviews.
  • Guide partner enablement and update customers on product features.
  • Develop best practices and write content to build product utility.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field or equivalent experience.
  • 3+ years in technical program/product management, coding, software development or delivery work.
  • 2+ years customer-facing experience.

Compensation & Benefits

The base pay range for this role in the U.S. starts from USD $100,600 up to $199,000 per year, with higher ranges in specific regions such as the San Francisco Bay area and New York City metropolitan area.

Key skills/competency

  • Microsoft 365
  • Customer Success
  • Deployment
  • Copilot
  • Security
  • Compliance
  • W365
  • Technical Support
  • Feedback
  • Partner Enablement
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Study values, mission, and recent insights.
  • Customize your resume: Highlight technical deployment expertise.
  • Network with current employees: Use LinkedIn and referrals effectively.
  • Practice technical interviews: Prepare examples of deployment and customer success.
  • Showcase soft skills: Demonstrate collaboration and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft 365 deployment guides.
Practice troubleshooting technical integration issues.
Study cloud platform security best practices.
Understand data dashboards and usage metrics.

Behavioral Questions

Describe a challenging customer deployment scenario.
Explain teamwork during stressful deadlines.
Detail a time you gathered and acted on feedback.
Discuss how you manage escalations professionally.

Frequently Asked Questions