Critical Environment Technician

Critical Environment Technician at Microsoft

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Microsoft Critical Environment Technician on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities of a Critical Environment Technician

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinate with other critical facilities professionals to perform corrective repairs, without supervision.
• Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
• Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more types of equipment (e.g., electrical, mechanical, cooling systems), ensuring correct procedures.
• Possess a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner within Microsoft requirements.

Key Areas of Focus

Ownership

• Maintain a clear understanding of the importance of the mission-critical data that resides in an AGC Data Center secure work area and thereby appreciate the need to always maintain a 100% available and secure operational environment.
• Maintain pride and a sense of accountability for the service quality, completeness, and resulting user experience, displaying accountability and ownership of the data center facilities.
• Learn the customer’s mission and maintain a strong customer focus to understand the impact of their work when completing tickets and assigned tasks.

Security

• Understand, follow, and always ensure secure operations, including successfully maintaining the required security clearance for site access.
• Maintain site security procedures to ensure customer trust.
• Work activities occur in a high security, high compliance environment subject to customer regulations. Complex activities must be completed with no external connectivity, requiring advanced critical thinking skills.
• Personnel Electronic Devices such as cell phones and smart watches are prohibited in operational areas.
• Multiple support functions will require constant transitioning between secure and non-secure work areas, necessitating comprehensive procedures to ensure spaces are accessed and secured utilizing multiple security tools and methods for compliance.
• Comply with strict security and data management procedures and policies that are subject to constant physical security and customer audits, including strict limitations on how equipment is stored within or transitioned out of secure work areas.
• Complete all required security training, escort uncleared vendors or IT support on-premises, and appropriately take action and alert others to security concerns and/or incidents.

Qualifications

Required Qualifications:

• High School Diploma, GED, or equivalent AND 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Security Clearance.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Preferred Qualifications

• High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

The typical base pay range for Critical Environment Technician across the U.S. is USD $26.92 - $55.67 per hour, depending on experience level (ATR-C or ATR-D).

Key skills/competency

• Data Center Operations
• Critical Infrastructure Management
• HVAC Systems
• Electrical Systems
• Mechanical Systems
• CMMS (Computerized Maintenance Management System)
• Emergency Response
• Security Clearance Management
• Incident Management
• Standard Operating Procedures (SOPs)