Cloud Solution Architecture - Azure Security

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization at Microsoft is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Support for Mission Critical (SfMC) is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. You will maximize the reliability, resiliency, and security of the customer’s mission-critical workload via programmatic full care support, to enable customer goals. Through a designated team of technical experts, deep insights, and advanced service capabilities, we achieve incident prevention and expedited time to mitigation.

As a Cloud Solution Architecture - Azure Security, you will run a team who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their MS investments. Microsoft aspires to help our customers architect and deploy first-class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Deliver Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed.
• Ensure a cohesive, cross-delivery organizational experience for customers on their critical workloads, showcasing progress, evolution, and improvements.
• Lead Proactive Resiliency Efforts, coordinating with other teams on Accelerated Incident Resolution and Monitoring & Observability features.
• Lead technical engagement for specific workloads, prioritizing Reliability, Security, Supportability, Manageability, and Monitoring and Observability.
• Maintain awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts.
• Collaborate with CxP resources to help onboard customers efficiently and effectively, prioritizing customer experience and driving customer-owned monitoring capabilities.
• Build partnerships with CSAMs to ensure clear role understanding and responsibilities, relying on CSAM for account escalation.
• Coordinate with leads of Accelerated Incident Resolution and Proactive Monitoring workstreams with CxP partners.
• Collaborate with support and stakeholders to ensure a comprehensive, up-to-date KnowMe is available across CxP and CSS.
• Work with CxP to request, augment with KnowMe, and share RCAs to customers.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional Or Preferred Qualifications

• Azure IaaS related experience is required.
• Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas: Storage, Networking, Compute, High availability and disaster recovery features for IaaS components.
• Working experience with developing, debugging, performance tuning and supporting any of the following: DevOps, Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric, Azure App Services, AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth, Kubernetes Services/Containers, API Management, API Connections, Logic Apps/Function Apps, Notification Hubs.
• Proficiency in C#, .NET Framework/.NET Core, Java, Python or related languages.
• Strong ability to develop strategic ongoing customer relationships to gain trust and respect.
• Outstanding customer service skills with excellent oral and written communication, and experience providing training.
• Flexibility to drive conversations with all tiers of customer's IT organization and shift between technical, business, and strategy mindsets.
• Strong interpersonal and leadership skills for diverse audiences, including highly technical IT professionals, engineers, developers, architects, executives, and management.
• Ability to handle critical technical issues and work in difficult support situations.
• Certification in Microsoft and other Cloud Technologies.
• Note: This job role requires Israeli Nationals with Security Clearances.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role, including Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Key skills/competency

• Azure Security
• Cloud Architecture
• Infrastructure as a Service (IaaS)
• DevOps
• Incident Resolution
• Customer Success
• Microsoft Technologies
• Reliability Engineering
• Monitoring & Observability
• AI Transformation