Cloud Solution Architect

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

CSA Global Delivery organization within Global Customer Success (GCS) & CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. This team, consisting of both full-time employees (FTEs) and Partner Cloud Solution Architects (CSAs), is dedicated to enhancing customer experiences as they transition to hybrid and public cloud solutions.

We are looking for an experienced Cloud Solution Architect to join the Global Delivery (GD) organization, with a strong specialization in Endpoint Management, specifically Microsoft Configuration Manager (SCCM) and Microsoft Intune.

As part of Global Delivery, you will deliver high‑quality, scalable, and repeatable technical engagements for enterprise customers worldwide, helping them modernize and secure their endpoint environments while accelerating adoption of Microsoft Cloud technologies.

You will act as a technical expert and trusted advisor, working across customers, partners, and internal teams to drive successful outcomes at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead and deliver remote and hybrid customer engagements focused on:
• SCCM / Configuration Manager
• Microsoft Intune
• Co‑management and cloud‑native endpoint strategies
• Design and implement modern endpoint management architectures, aligned with Microsoft best practices.
• Drive Endpoint Modernization Journeys, Including
• Migration from SCCM to Intune
• Co‑management enablement
• Windows Autopilot and zero‑touch provisioning
• Provide technical leadership during deployment, troubleshooting, optimization, and operational readiness phases.
• Develop and reuse standardized delivery assets, playbooks, and IP to enable repeatable delivery at scale.
• Collaborate closely with field CSAs, account teams, partners, and factory delivery teams.
• Act as a technical SME within the Global Delivery community, contributing to internal enablement and knowledge sharing.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proficient years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional Or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND expert years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proficient years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Proficient years of experience working in a customer-facing role (e.g., internal and/or external).
• Proficient experience of working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Solid experience in Endpoint Management in enterprise environments.
• Deep Hands‑on Expertise With
• Microsoft Configuration Manager (SCCM / ConfigMgr)
• Microsoft Intune
• Strong Knowledge Of
• Windows 10 / Windows 11 management
• Co‑management scenarios
• Device compliance, security baselines, and update management
• Experience delivering customer‑facing technical engagements (remote or onsite).
• Strong problem‑solving skills and the ability to translate business requirements into technical solutions.
• Excellent communication skills, both written and verbal, in Italian and English. Being fluent in both languages is mandatory.

Additional Qualifications

• Windows Autopilot
• Microsoft Entra ID (Azure AD) device join scenarios
• Conditional Access and endpoint security integration
• Knowledge of Microsoft Defender for Endpoint and security integration with Intune.
• Microsoft certifications (e.g. MD‑102, MS‑102, AZ‑104, or equivalent).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Key skills/competency

• Endpoint Management
• Microsoft Configuration Manager (SCCM)
• Microsoft Intune
• Windows Autopilot
• Microsoft Entra ID (Azure AD)
• Conditional Access
• Microsoft Defender for Endpoint
• Cloud Technologies
• Technical Consulting
• Customer Engagement