Cloud Solution Architect

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization at Microsoft is dedicated to empowering customers to accelerate business value through differentiated customer experiences. This involves leveraging Microsoft’s products and services, driven by our people and culture. CE&S ensures consistent excellence in every customer interaction and is responsible for all company-wide services, including consulting, customer success, and support across Microsoft's diverse portfolio.

We are actively seeking a Cloud Solution Architect to assist customers in migrating, modernizing, and securing their infrastructure, applications, and data on Microsoft Azure. This pivotal role lays the groundwork for scalable, production-ready AI solutions. As a member of the Cloud + AI Infrastructure team, you will lead engagements focused on migration, modernization, operational excellence, and resilient architecture, utilizing established frameworks such as the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Your responsibilities will include leveraging existing Repeatable IP, ensuring infrastructure, application, and database readiness for AI workloads, and facilitating successful deployments that accelerate adoption. You will collaborate closely with customer IT leaders to design and implement scalable solutions, resolve technical blockers, and enhance Azure service adoption through delivery excellence. With deep expertise in Azure infrastructure, applications, databases, SAP, and hybrid environments, you will be instrumental in helping customers realize the full potential of their Microsoft Azure investments.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We cultivate a culture of inclusion built on values of respect, integrity, and accountability, fostering innovation and collaboration.

Responsibilities

• Build trusted relationships with key customer IT decision makers to drive long-term cloud adoption and serve as the Voice of the Customer, removing blockers through collaboration with Microsoft engineering teams.
• Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.
• Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
• Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads.
• Ensure customer environments are optimized for health, resiliency, security, and performance, enabling production-scale AI use cases.
• Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
• Identify and resolve technical blockers to accelerate go-live and ensure delivery excellence across key Factory engagements.
• Generate incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities.
• Maintain technical intensity through continuous skilling and certifications in priority workloads such as Azure SQL, PostgreSQL, AKS, App Service, AVS, SAP (Native + RISE), Windows, Linux, and Defender for Cloud.
• Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND 2+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND 5+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND 3+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 2+ years of experience working in a customer-facing role (e.g., internal and/or external).
• 2+ years of experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Key skills/competency

• Cloud Architecture
• Azure Services
• Migration & Modernization
• AI Solutions Integration
• Cloud Adoption Framework (CAF)
• Well-Architected Framework (WAF)
• Customer Engagement
• Technical Leadership
• SAP on Azure
• Hybrid Cloud Environments