Cloud Solution Architect - M365 Copilot

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization at Microsoft is dedicated to empowering customers to accelerate business value through differentiated experiences. These experiences leverage Microsoft’s products and services, driven by our people and culture. CE&S ensures consistent excellence across all customer interactions—in-product, digital, or human-centered—and is responsible for consulting, customer success, and support across Microsoft’s entire solution portfolio. Join CE&S to help accelerate AI transformation for our customers globally.

We are actively seeking a Cloud Solution Architect - M365 Copilot, specializing in AI solutions. This role is crucial for driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. As a customer-facing strategic trusted advisor and technical subject matter expert, you will accelerate AI adoption and change management by demonstrating clear business value and ROI.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our culture is built on values of respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.

Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND demonstrated, sustained proficiency in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR
• Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND proven capability and hands‑on expertise in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR Equivalent experience demonstrating the above capabilities.
• Proven experience working in a customer‑facing role (e.g., internal and/or external).
• Practical involvement in delivering or contributing to technical projects.
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications).

In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site.

Key skills/competency

• AI Transformation
• M365 Copilot
• Cloud Architecture
• Customer Success
• Prompt Engineering
• Agentic AI
• Business Value Realization
• Stakeholder Engagement
• Technical Consulting
• Adoption & Change Management