Cloud Solution Architecture - Co Pilot
Microsoft · Bengaluru, Karnataka, India
This listing has closed — view similar roles below.
- On site
- Full-time
- $150,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Design and deploy Microsoft 365 Copilot solutions.
- Advise customers on AI-powered productivity.
- Integrate Copilot with customer data and workflows.
- Ensure secure and compliant Copilot adoption.
- Drive customer value through AI transformation.
About the role
Role Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Join Our Customer Success AI Business Solutions Team! Leverage your architectural and engineering expertise to help customers unlock the full value of Microsoft Teams, SharePoint, and Copilot within the ABS ecosystem. Be part of a dynamic, growing team that delivers world-class engineering and professional services. In this role, you’ll act as a trusted technical advisor, guiding customers through collaboration, content management, and AI-powered productivity solutions that drive measurable business impact.
We are seeking a highly skilled and experienced Cloud Solution Architect with deep expertise in Microsoft Teams, SharePoint, and Microsoft Copilot. The ideal candidate will have strong hands-on experience designing, deploying, and optimizing Modern Work and collaboration solutions that enhance productivity, knowledge sharing, and AI-driven experiences. This role is critical in helping customers transform how they collaborate and work using Microsoft 365, while ensuring solutions are secure, scalable, and aligned with business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Role Summary
The Copilot Cloud Solution Architect (CSA) is a trusted advisor and technical leader responsible for accelerating customer value realization through Microsoft 365 Copilot and AI‑powered productivity solutions. This role blends deep solution architecture expertise with strong advisory skills to design, govern, deploy, and optimize Copilot experiences at enterprise scale—ensuring measurable business impact, secure adoption, and sustainable outcomes.
1. Solution Architecture & Delivery
- Lead end‑to‑end solution architecture for Microsoft 365 Copilot scenarios across collaboration, content, meetings, and workflow intelligence
- Translate business priorities into scalable Copilot architectures aligned with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Viva)
- Drive technical design reviews, reference architectures, and deployment readiness for Copilot and related AI services
- Partner with account teams to unblock complex architectural challenges and accelerate time‑to‑value
- Ensure architectural decisions align with customer environments, identity models, and information architecture
2. Collaboration & Productivity Enablement
- Enable customers to reimagine collaboration and productivity using Copilot across everyday work scenarios
- Guide adoption of Copilot‑powered experiences for knowledge workers, leaders, and frontline roles
- Align Copilot usage to role‑based productivity patterns and modern work transformation goals
- Support change management motions by mapping Copilot value to user journeys and work rhythms
- Act as a productivity transformation advisor—not just a tool expert
3. Copilot & AI Integration
- Lead integration of Microsoft 365 Copilot with customer data, apps, and workflows
- Advise on readiness requirements including licensing, data sources, and AI prerequisites
- Guide customers on extending Copilot through agents, plugins, and connectors where applicable
- Partner with Data, Power Platform, and Security specialists to deliver coherent AI solutions
- Ensure responsible AI principles are reflected in solution design and usage patterns
4. Governance, Security & Compliance
- Architect Copilot deployments with security‑by‑design principles
- Advise on information protection, data loss prevention, access controls, and lifecycle governance
- Align Copilot usage with compliance, regulatory, and enterprise risk requirements
- Guide customers on governance models for Copilot, SharePoint, and AI‑enabled content
- Act as a bridge between security stakeholders and productivity teams
5. Troubleshooting & Optimization
- Triage and resolve complex Copilot‑related adoption, architecture, or performance issues
- Analyze usage patterns and recommend optimizations to improve user impact
- Identify blockers across identity, data, governance, or change readiness
- Drive remediation plans in partnership with engineering, support, and product teams
- Ensure continuous improvement post‑deployment
7. Continuous Learning & Thought Leadership
- Stay current on Microsoft 365 Copilot, AI platform updates, and modern work innovations
- Contribute to internal communities, playbooks, and best practices for Copilot adoption
- Share customer learnings and patterns to influence broader CSA strategy
- Build a strong personal brand as a Copilot and AI thought leader
- Embrace a learn‑it‑all mindset and model technical excellence
Success Measures
- Customer value realization from Copilot adoption
- Secure, scalable Copilot deployments at enterprise scale
- Trusted advisor status with senior customer stakeholders
- Contribution to CSA community capability and reusable assets
- Positive influence on Copilot consumption and outcomes
Qualifications
3-5 years of Experience
Technical Skills Required – Copilot Cloud Solution Architect
Core Microsoft 365 & Copilot Skills (Must-Have)
- Microsoft 365 Copilot: Good understanding of Copilot architecture, service boundaries, and supported workloads
- Scenario design across Teams, Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
- Knowledge of Copilot readiness requirements (licensing, identity, data, tenant configuration)
Modern Work Platform
- Microsoft Teams (meetings, chat, channels, apps, extensibility concepts)
- SharePoint Online & OneDrive (content lifecycle, permissions, information architecture)
- Exchange Online (mailbox architecture, calendar, compliance considerations)
- Viva (especially Viva Topics, Insights, Engage – awareness level)
Copilot Extensibility & AI Integration (Strong Advantage)
- Copilot Extensibility: L300-400 understanding of Copilot agents, plugins, and connectors
- Awareness of Graph‑grounded data access patterns
- Hands-on experience in Copilot Studio, Azure Foundry will be an added advantage
Power Platform
- Power Automate (workflow integration with Copilot scenarios)
- Power Apps & Dataverse (solution integration awareness)
Data Awareness
- Understanding how structured and unstructured data influences Copilot responses
- Basic knowledge of data quality, oversharing risk, and signal amplification
Solution Deployment Skills
- Deployment Readiness: Readiness assessments (technical, data, security, change readiness)
- Phased rollout strategies and pilot‑to‑scale approaches
- Performance & Reliability: Awareness of service limits, throttling, and operational dependencies
- Ability to diagnose architecture‑driven adoption or experience issues
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Key skills/competency
- Cloud Solution Architecture
- Microsoft 365 Copilot
- Microsoft Teams
- SharePoint Online
- AI Integration
- Collaboration Solutions
- Productivity Enablement
- Governance and Security
- Customer Advisory
- Technical Leadership
Skills & topics
- Cloud Solution Architect
- Copilot
- Microsoft 365
- AI
- Collaboration
- Productivity
- Teams
- SharePoint
- Architecture
- Customer Success
How to get hired
- Tailor your resume: Highlight Microsoft 365, Copilot, Teams, and SharePoint expertise. Quantify achievements in solution architecture and customer advisory roles.
- Craft a compelling cover letter: Express your passion for AI transformation and customer success. Showcase how your skills align with Microsoft's mission and values.
- Prepare for technical interviews: Be ready to discuss Copilot architecture, deployment strategies, and integration scenarios. Demonstrate your understanding of M365 security and governance.
- Showcase advisory skills: Prepare examples of how you've guided customers through complex technical challenges and driven business impact.
- Research Microsoft's culture: Understand their commitment to growth mindset, innovation, and customer focus. Align your answers with their core values.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key technical skills for a Cloud Solution Architect Copilot at Microsoft?
- The key technical skills include a strong understanding of Microsoft 365 Copilot architecture, scenario design across M365 applications (Teams, Outlook, SharePoint, etc.), knowledge of Copilot readiness requirements, expertise in the Modern Work platform (Teams, SharePoint, Exchange Online, Viva), and advantages in Copilot extensibility, Power Platform integration, and data awareness. Solution deployment skills, including readiness assessments and rollout strategies, are also crucial.
- How does Microsoft ensure responsible AI principles in Copilot deployments?
- Microsoft ensures responsible AI principles are reflected in solution design and usage patterns. This involves advising customers on ethical AI considerations, data privacy, and mitigating risks associated with AI-generated content, aligning with Microsoft's commitment to responsible innovation.
- What is the role of a Cloud Solution Architect Copilot in customer success?
- The Cloud Solution Architect Copilot acts as a trusted advisor and technical leader, accelerating customer value realization from Microsoft 365 Copilot and AI-powered solutions. They focus on designing, governing, deploying, and optimizing Copilot experiences to achieve measurable business impact, secure adoption, and sustainable outcomes.
- Can I apply for the Cloud Solution Architect Copilot role if I have less than 3 years of experience?
- The role typically requires 3-5 years of experience. While specific requirements can vary, candidates with extensive relevant skills and a strong demonstration of core competencies might still be considered, but the ideal candidate profile leans towards those with established experience in solution architecture and Microsoft 365 technologies.
- What kind of impact can I expect to make as a Cloud Solution Architect Copilot at Microsoft?
- As a Cloud Solution Architect Copilot, you will have a significant impact by helping organizations transform their collaboration and productivity through AI. Your work will directly contribute to customer value realization, secure enterprise-scale Copilot deployments, and foster innovation in how people work, aligning with Microsoft's mission to empower every person and organization.
- What is the difference between Copilot Extensibility and the core Copilot skills?
- Core Copilot skills involve understanding the architecture, service boundaries, and scenario design within standard M365 applications. Copilot Extensibility focuses on advanced capabilities like agents, plugins, and connectors, along with Graph-grounded data access patterns, allowing for more customized and integrated AI solutions beyond the out-of-the-box functionality.