Business Program Manager, Value Acceleration Services

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization at Microsoft empowers customers to accelerate business value through differentiated experiences that leverage Microsoft’s products and services. CE&S drives cross-company alignment and execution, consistently exceeding customer expectations. This organization is responsible for all services, including consulting, customer success, and support across Microsoft’s portfolio. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, within CE&S, leads customer success on the Microsoft Cloud. This is achieved by harnessing AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty. Microsoft Unified is a key mechanism that activates technical teams for customer success, enabling a proactive approach resulting in accelerated value creation and sustained growth for the Microsoft Cloud. It serves as a growth engine by providing hands-on support to understand customer priorities and drive adoption and optimization.

Unified includes four primary product service lines: Enterprise, Partner, Value Acceleration Services (VAS), and Mission Critical Services. The Business Program Manager, Value Acceleration Services role sits within the Value Acceleration Services Line Team, where you will lead strategic alignment and execution of the VAS Portfolio.

As the Business Program Manager, Value Acceleration Services (VAS), you will lead the execution of strategic initiatives across the VAS Cloud and AI Platforms Portfolio. This involves partnering with Sales Strategy, Delivery, and Enablement teams. Your focus will be on bringing customer and field needs together with portfolio strategy to drive programs that achieve measurable impact. You’ll shape the portfolio strategy, deliver performance insights through data analysis, and integrate sales feedback to continuously improve execution and performance. This role is execution-heavy, requiring strong cross-functional collaboration and a bias for action to scale VAS effectively across Cloud and AI Platforms customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own Azure portfolio activation across sales teams developing and leading high impact programs by identifying new areas of opportunity, driving the case for change and collaborating across teams to execute on your strategy.
• Drive data informed strategy and decisions through defining success metrics and dashboards that provide clear visibility into program health, risks, tradeoffs, and prioritization decisions.
• Lead cross functional alignment and delivery by partnering across engineering, finance, sales, delivery and operations to establish clear ownership, operating rhythms, and accountability for customer promises.
• Translate portfolio vision into executable change converting leadership priorities into actionable program strategies, communication plans, and change adoption across the organization.
• Identify and scale Azure Value Acceleration opportunities by assessing business priorities, customer signals, and operational trends to identify new opportunities, solve root problems, and simplify complex portfolios.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Additional Or Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• 5+ years experience managing cross-functional and/or cross-team projects.
• Proven ability to lead complex programs, manage multiple priorities, and drive change in global, cross-functional environments.
• Data analysis and problem-solving abilities. Proficient in Excel, Power BI, or SQL to track metrics and identify root causes. Continuous improvement mindset essential.
• Collaboration & Leadership: Effective in matrixed organizations. Able to lead cross-functional workstreams and build strong relationships without direct authority.
• Experience identifying new program opportunities and optimizing existing programs through process analysis, root cause identification, simplification, and continuous improvement informed by market and business insights.
• Proven ability to drive stakeholder alignment and accountability through clear communication strategies, rhythm of business (ROB), and structured collaboration across diverse audiences and senior leadership levels.

Key skills/competency

• Program Management
• Strategic Planning
• Data Analysis
• Cross-functional Collaboration
• Azure Cloud
• AI Platforms
• Value Acceleration
• Portfolio Management
• Stakeholder Alignment
• Process Improvement