Business Program Management Specialist
Microsoft · Barcelona, Catalonia, Spain
- On site
- Full-time
- $110,000 / year
- Barcelona, Catalonia, Spain
Job highlights
- Own digital safety and Responsible AI operations.
- Optimize operational processes end-to-end.
- Ensure trustworthiness and compliance for AI.
- Manage internal and external vendor teams.
- Drive continuous process improvement at scale.
About the role
About the Role
If you want to help shape how hundreds of millions of people safely access information and interact with AI‑powered systems, this is the team for you. Our team sits at the intersection of digital safety, Responsible AI, and large‑scale operations, ensuring that Microsoft’s search and AI experiences are trustworthy, compliant, and aligned with our values.
As a Business Program Management Specialist, you will own, execute, and continuously optimize digital safety and Responsible AI operational processes end‑to‑end, and oversee moderation operations delivered through a blended model of internal teams and external vendors. This role is deeply execution‑oriented and risk‑focused, combining operational rigor, systems thinking, and cross‑functional leadership to reduce real‑world harms and ensure Microsoft meets its safety and regulatory commitments at scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.
Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
Responsibilities
- Own key aspects of the overall health, effectiveness, and continuous improvement of digital safety, Responsible AI, and moderation operations across Microsoft’s search and AI platforms.
- Translate policy requirements, risk assessments, and regulatory obligations into clear, scalable, and auditable operational processes.
- Design and implement structured processes that enable consistency, compliance, and efficiency across global operations.
- Ensure the consistent execution of operational workflows across geographically distributed and cross-functional teams.
- Drive standardisation and operational excellence across moderation and safety functions to support high-quality, compliant outcomes.
Qualifications
Required Qualifications:
- Bachelor's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR equivalent experience.
Preferred Qualifications:
- Master's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR equivalent experience.
- Experience owning or overseeing trust and safety, content moderation, digital risk, or compliance operations at scale, including work delivered through a mix of internal teams and external vendors.
- Demonstrated experience executing digital safety, Responsible AI, or policy‑driven operational programs in complex, cross‑functional environments.
- Solid analytical and systems‑thinking skills, with experience defining KPIs, identifying operational risks, and driving continuous process optimization.
- Experience establishing or operating within governance models, including escalation frameworks, quality assurance, audit readiness, and change management.
- Proven ability to operate autonomously in ambiguous, risk‑heavy problem spaces and drive alignment across policy, legal, engineering, and operations stakeholders.
- Excellent written and verbal communication skills, including experience presenting operational status, risks, and recommendations to senior leaders.
Key skills/competency
- Business Program Management
- Digital Safety
- Responsible AI
- Operational Processes
- Moderation Operations
- Risk Management
- Process Improvement
- Cross-functional Leadership
- Compliance
- Analytical Skills
Skills & topics
- Business Program Management
- Specialist
- Microsoft
- AI Safety
- Responsible AI
- Operations
- Process Management
- Compliance
- Risk Management
- Content Moderation
- Search
- Program Management
- Process Improvement
- Cross-functional
- Analytical Skills
- Bachelor's Degree
- Master's Degree
- Vendor Management
- Governance
- Change Management
How to get hired
- Tailor your resume: Highlight program management, process improvement, and AI safety experience.
- Showcase operational rigor: Emphasize experience with KPIs, risk assessment, and scalability.
- Demonstrate cross-functional leadership: Detail success in aligning policy, legal, and engineering teams.
- Prepare for behavioral questions: Be ready to discuss handling ambiguity and driving alignment.
- Research Microsoft's values: Align your application with their mission of empowerment and growth.
Technical preparation
Familiarize with AI safety principles.,Study operational process design.,Practice risk assessment techniques.,Review program management methodologies.
Behavioral questions
Describe handling ambiguous problems.,Explain aligning diverse stakeholders.,Share an example of process optimization.,Discuss managing risk in operations.
Frequently asked questions
- What is the work arrangement for a Business Program Management Specialist at Microsoft?
- Microsoft AI (MAI) employees in the US are expected to work from the office at least four days per week starting January 26, 2026, if within a 50-mile commute of a designated office. Similar expectations apply for non-U.S. locations within a 25-mile commute. This is subject to local law and may vary by jurisdiction.
- What qualifications are essential for the Business Program Management Specialist role at Microsoft?
- A Bachelor's Degree in Business, Operations, Finance, or a related field is required, along with experience in program management, process management, or process improvement. Equivalent experience can also be considered.
- What are the preferred qualifications for this Microsoft job?
- Preferred qualifications include a Master's Degree in a related field, extensive experience in trust and safety, content moderation, or digital risk operations at scale, and demonstrated success in executing complex operational programs in cross-functional environments. Strong analytical and systems-thinking skills are also highly valued.
- How does Microsoft approach digital safety and Responsible AI in this role?
- This role is central to ensuring Microsoft's search and AI experiences are trustworthy, compliant, and aligned with company values. It involves owning and optimizing operational processes, translating policy into scalable procedures, and managing moderation operations to reduce real-world harms.
- What kind of experience is needed for managing moderation operations at Microsoft?
- Experience owning or overseeing trust and safety, content moderation, digital risk, or compliance operations at scale is preferred. This includes experience working with a blended model of internal teams and external vendors.
- What are the key responsibilities of a Business Program Management Specialist at Microsoft?
- Key responsibilities include owning the health and effectiveness of digital safety and Responsible AI operations, translating policies into operational processes, designing and implementing scalable workflows, ensuring consistent execution across global teams, and driving operational excellence.
- How does Microsoft foster a positive work culture for this Business Program Management Specialist role?
- Microsoft emphasizes a growth mindset, innovation, and collaboration. Employees are encouraged to build on values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.
- What analytical skills are important for this position at Microsoft?
- Solid analytical and systems-thinking skills are crucial. This includes experience defining Key Performance Indicators (KPIs), identifying operational risks, and driving continuous process optimization.