Business Program Management Specialist

About the Role

If you want to help shape how hundreds of millions of people safely access information and interact with AI‑powered systems, this is the team for you. Our team sits at the intersection of digital safety, Responsible AI, and large‑scale operations, ensuring that Microsoft’s search and AI experiences are trustworthy, compliant, and aligned with our values.

As a Business Program Management Specialist, you will own, execute, and continuously optimize digital safety and Responsible AI operational processes end‑to‑end, and oversee moderation operations delivered through a blended model of internal teams and external vendors. This role is deeply execution‑oriented and risk‑focused, combining operational rigor, systems thinking, and cross‑functional leadership to reduce real‑world harms and ensure Microsoft meets its safety and regulatory commitments at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

• Own key aspects of the overall health, effectiveness, and continuous improvement of digital safety, Responsible AI, and moderation operations across Microsoft’s search and AI platforms.
• Translate policy requirements, risk assessments, and regulatory obligations into clear, scalable, and auditable operational processes.
• Design and implement structured processes that enable consistency, compliance, and efficiency across global operations.
• Ensure the consistent execution of operational workflows across geographically distributed and cross-functional teams.
• Drive standardisation and operational excellence across moderation and safety functions to support high-quality, compliant outcomes.

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications:

• Master's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR equivalent experience.
• Experience owning or overseeing trust and safety, content moderation, digital risk, or compliance operations at scale, including work delivered through a mix of internal teams and external vendors.
• Demonstrated experience executing digital safety, Responsible AI, or policy‑driven operational programs in complex, cross‑functional environments.
• Solid analytical and systems‑thinking skills, with experience defining KPIs, identifying operational risks, and driving continuous process optimization.
• Experience establishing or operating within governance models, including escalation frameworks, quality assurance, audit readiness, and change management.
• Proven ability to operate autonomously in ambiguous, risk‑heavy problem spaces and drive alignment across policy, legal, engineering, and operations stakeholders.
• Excellent written and verbal communication skills, including experience presenting operational status, risks, and recommendations to senior leaders.

Key skills/competency

• Business Program Management
• Digital Safety
• Responsible AI
• Operational Processes
• Moderation Operations
• Risk Management
• Process Improvement
• Cross-functional Leadership
• Compliance
• Analytical Skills