AI Workforce Specialist

Overview

Joining Microsoft as an AI Workforce Specialist presents a unique and transformative opportunity to be at the forefront of Microsoft’s AI-powered productivity revolution. This role is purpose-built to accelerate the integration of AI into workplace solutions by bridging Microsoft’s productivity cloud with cutting-edge innovations like Copilot and AI-driven insights.

As a trusted advisor and orchestrator, the AI Workforce Specialist plays a pivotal role in helping customers unlock new value, drive operational efficiency, and lead workforce transformation at scale. With a focus on growth, sales execution, and continuous learning, this role not only empowers specialists to shape the future of work but also positions them to capture new AI-driven revenue streams while strengthening Microsoft’s leadership in the AI era.

The AI Workforce Specialist will be a senior individual contributor responsible for driving digital transformation and customer success through Microsoft’s cloud solutions. You will lead strategic engagements, develop deep customer relationships, and orchestrate cross-functional teams to deliver business value. This role requires a strong understanding of industry trends, customer challenges, and Microsoft’s solution portfolio to effectively position and sell complex solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights.
• Leads partner teams and resources, and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle.
• Leads partner organization connections (i.e. GPS) that lead to enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.
• Lead customer engagements to identify business needs and align Microsoft solutions.
• Lead discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities.
• Serves as a key point of contact for, and partners with internal senior stakeholders within and across organizations to strategically drive customer success.
• Proactively engages with account teams to align the customer's artificial intelligence (AI) transformation vision with their business priorities and success objectives.
• Ensures the integration of security principles in customer interactions, opportunity, and pursuits to maintain trust and compliance standards.
• Develop and execute account plans to drive adoption and consumption of Microsoft technologies.
• Collaborate with technical specialists, customer success managers, and partners to deliver value.
• Stay current on industry trends and Microsoft product innovations.
• Provide feedback to product teams to influence roadmap and improve customer experience.
• Embody our culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.
• Experience leading customer engagements to identify business needs.

Preferred Qualifications

• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
• 4+ years solution or services sales experience.

Key skills/competency

• AI Integration
• Productivity Cloud
• Microsoft Copilot
• Workforce Transformation
• Sales Strategy
• Customer Engagement
• Digital Transformation
• Cloud Solutions
• Account Management
• Security Principles