Consultant, AI Business Solutions
Microsoft · Hyderabad, Telangana, India
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- On site
- Full-time
- $120,000 / year
- Hyderabad, Telangana, India
Job highlights
- Design, build, deploy AI-enabled business solutions.
- Leverage Microsoft 365 Copilots, Dynamics 365, Azure.
- Collaborate with customers on AI-augmented workflows.
- Implement reliable, secure, and scalable solutions.
- Drive customer adoption of Microsoft AI capabilities.
About the role
About Microsoft Industry Solutions Delivery
Microsoft Industry Solutions Delivery is a global organization with over 6,000 professionals, including strategic sellers, industry and security experts, elite engineers, data scientists, architects, consultants, and delivery specialists. We collaborate with partners to help Microsoft’s most strategic customers worldwide address their challenges and provide comprehensive, industry-specific solutions.
AI Business Solutions Team
The AI Business Solutions team focuses on helping customers maximize their investments in Microsoft Dynamics 365 solutions and the broader Microsoft product portfolio through accelerated implementation and adoption. We are a global team dedicated to empowering customers and partners to realize their full potential through software and services. Our organization is at the forefront of innovation, driving customer value across their digital and AI transformation journey with cutting-edge solutions powered by Microsoft Cloud and AI. We foster a culture of empowerment, growth mindset, excellence, and inclusivity, encouraging unique perspectives and authentic self-expression. Joining us means contributing to life-changing innovations impacting billions globally.
Role Overview
As a Microsoft Consultant within Industry Solutions Delivery, you will design, build, and deploy AI-enabled business solutions utilizing Microsoft 365 Copilots, Copilot Studio, Dynamics 365, Power Platform, and Azure. This role combines strong technical execution with customer collaboration, focusing on AI-augmented workflows, Copilot experiences, and intelligent automation scenarios. You will work within delivery teams to implement reliable, secure, and scalable solutions that accelerate customer adoption of Microsoft AI capabilities and drive measurable business outcomes.
Microsoft's Mission and Values
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we unite with a growth mindset, innovate to empower others, and collaborate to achieve shared goals. We build upon our values of respect, integrity, and accountability daily, creating an inclusive culture where everyone can thrive.
Responsibilities
- Support customer engagements by translating business requirements into AI-enabled solution designs, including Copilot use cases, intelligent workflows, and automation scenarios aligned with Microsoft platforms.
- Contribute hands-on to the implementation of Dynamics 365, Power Platform, and Microsoft 365 solutions, including Copilot Studio and AI-assisted capabilities, to accelerate customer adoption and value realization.
- Support innovation through the implementation of AI-augmented features such as intelligent case handling, summarization, recommendations, conversational experiences, and Copilot-driven productivity scenarios.
- Ensure solutions align with approved architecture and security guidelines, contributing to build specifications, testing activities, and operational documentation for AI-enabled and Copilot solutions.
- Identify and escalate technical risks related to AI-enabled solutions (data access, security, compliance, performance, reliability), collaborating with senior team members on mitigation plans.
- Support solution deployment and stabilization, assisting with troubleshooting, configuration adjustments, and user adoption for Copilot and AI-integrated workloads.
- Apply configure-before-customize principles while contributing to delivery plans that consider AI capabilities, extensibility, data dependencies, and long-term maintainability of Copilot and Power Platform solutions.
Other
Embody our culture and values.
Qualifications
Required Qualifications (RQs)
- Bachelor’s degree in computer science, Engineering, Business, or related field, or equivalent experience.
- 5+ years of experience contributing to the delivery of enterprise solutions on Microsoft platforms, including Dynamics 365, M365 Copilot, Azure, Power Platform, or Microsoft 365.
Preferred Qualifications (PQs)
- Experience supporting the full solution lifecycle: requirements, build, test, deployment, and post-go-live support.
- Hands-on implementation experience with Dynamics 365 Customer Engagement, Power Platform, M365 Copilot.
- Exposure to Microsoft 365 Copilot and/or Copilot Studio scenarios (e.g., conversational bots, workflow automation, knowledge grounding).
- Proven delivery of Dynamics 365 CE/Power Platform solutions, M365 Copilot Solutions, plus experience building AI-infused workflows (recommendations, summarization, case routing, contact center assist, sales/service copilots) with production-grade engineering practices.
- Experience building or extending solutions involving Copilots, AI-assisted workflows, or intelligent automation is a strong plus.
- Desirable experience includes Azure solution development, Contact Center solutions, Copilot Studio, and building GenAI/agentic experiences (tool-use orchestration, retrieval grounding, evaluation/quality loops, safety/guardrails).
- Familiarity with AI concepts such as prompting, data grounding, content generation, and responsible AI practices.
- Experience with Agile delivery and DevOps practices.
- Strong communication skills to collaborate with delivery teams and customer stakeholders, explain AI-enabled features, and support adoption of Copilot solutions.
- Ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.
- Ability to identify technical risks before they occur and develop mitigation strategies.
- IC role, hence, should know the art of influence without authority.
- Strong experience in offshore/onsite working models and working with different geographies and cultures.
Success In This Role Includes
- Delivering working AI-enabled and agentic solutions (e.g., Microsoft 365 Copilots, Copilot Studio–based experiences, AI-augmented workflows) from prototype through deployment, with clear and measurable customer impact.
- Implementing appropriate guardrails and evaluation practices to ensure GenAI solutions are reliable, grounded, secure, and cost-/performance-efficient, aligned with Responsible AI principles and enterprise standards.
- Producing high-quality documentation and reusable assets (design artifacts, configuration guides, operational runbooks) and enabling customer and partner teams to independently support and evolve the solution after handoff.
Key skills/competency
- AI Business Solutions
- Microsoft Dynamics 365
- Microsoft 365 Copilot
- Copilot Studio
- Power Platform
- Azure
- Intelligent Automation
- Customer Engagements
- Solution Design
- Enterprise Solutions
Skills & topics
- AI Business Solutions Consultant
- Microsoft Dynamics 365
- M365 Copilot
- Copilot Studio
- Power Platform
- Azure
- Intelligent Automation
- AI Implementation
- Solution Architecture
- Enterprise Solutions
- consultant
- AI
- business solutions
- dynamics 365
- microsoft
- azure
- power platform
- copilot
How to get hired
- Tailor your resume: Highlight experience with Dynamics 365, Power Platform, Azure, and M365 Copilot. Quantify achievements in AI-enabled solution delivery.
- Showcase AI expertise: Emphasize experience with Copilot Studio, intelligent automation, and GenAI concepts in your application.
- Demonstrate customer collaboration: Detail your experience in translating business requirements into technical solutions and supporting full lifecycle delivery.
- Prepare for technical questions: Be ready to discuss AI concepts, responsible AI practices, and Microsoft platform architecture.
- Research Microsoft's culture: Understand their mission, values, and focus on growth mindset and innovation.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key Microsoft technologies used by an AI Business Solutions Consultant at Microsoft?
- As an AI Business Solutions Consultant at Microsoft, you'll primarily work with Microsoft 365 Copilots, Copilot Studio, Dynamics 365, Power Platform, and Azure. Experience with these platforms is crucial for designing, building, and deploying AI-enabled business solutions.
- What kind of experience is expected for the AI Business Solutions Consultant role at Microsoft?
- The role requires at least 5 years of experience in delivering enterprise solutions on Microsoft platforms like Dynamics 365, M365 Copilot, Azure, or Power Platform. Preferred qualifications include full solution lifecycle experience and hands-on implementation with Dynamics 365 CE, Power Platform, and M365 Copilot.
- How important is customer collaboration for this role?
- Customer collaboration is a significant aspect of this role. You'll be working closely with customers to translate business requirements into AI-enabled solution designs, support their AI transformation journey, and ensure successful adoption of Microsoft AI capabilities and Copilot solutions.
- What are the main responsibilities of an AI Business Solutions Consultant at Microsoft?
- Key responsibilities include designing and implementing AI-enabled business solutions, supporting AI-augmented workflows and Copilot experiences, ensuring solutions align with architecture and security guidelines, identifying technical risks, and assisting with solution deployment and user adoption.
- Does Microsoft value a growth mindset for this AI Business Solutions Consultant position?
- Yes, Microsoft explicitly mentions fostering a 'growth mindset' as a core value for its employees. This means embracing challenges, learning from setbacks, and continuously seeking opportunities for improvement and innovation in your work.
- What is the role of Copilot Studio in this position?
- Copilot Studio is a key technology for this role. You will be involved in implementing solutions using Copilot Studio, which includes building conversational bots, automating workflows, and grounding AI with your organization's data to create intelligent experiences.
- How does Microsoft approach AI and innovation in this role?
- Microsoft positions this role at the forefront of AI innovation, driving customer value through AI-powered solutions. You'll be implementing AI-augmented features like intelligent case handling, summarization, and Copilot-driven productivity scenarios, contributing to customers' digital and AI transformation.