AI Business Solutions Architect

AI Business Solutions Architect at Microsoft

With over 45,000 employees and partners globally, Microsoft's Customer Experience and Success (CE&S) organization is dedicated to empowering customers to accelerate business value through differentiated experiences, leveraging Microsoft's products and services, driven by our people and culture. We ensure cross-company alignment and execution, consistently exceeding customer expectations across all interactions: in-product, digital, or human-centered. CE&S manages all company-wide services, including consulting, customer success, and support for Microsoft's diverse portfolio. Join CE&S to help us drive AI transformation for our customers and the world.

We are actively seeking a Cloud Solution Architect (CSA) specializing in Agents, who possesses a strong passion for leading our customers' AI transformation journeys. This pivotal role is integrated within the Global Solution Architecture team, tasked with positioning Microsoft as the premier AI transformation partner for our customers. Our approach is distinctly innovative, focusing on incubation-first, innovation-led projects that unlock new value paths before engaging with the broader Field teams.

The ideal candidate will possess deep technical expertise in Microsoft AI solutions, a comprehensive understanding of the competitive landscape, strong consulting skills, and proven experience in executive-level engagement. This role involves coaching and collaborating with field roles and partners, executing programmatic actions designed to boost the consumption of AI solutions and foster AI transformation. Responsibilities also include documenting and sharing best practices, monitoring progress toward value realization goals, providing critical feedback to the Product Group, and facilitating knowledge transfer to field Customer Success Unit (CSU) teams. Furthermore, you will partner with field teams to pinpoint key barriers to scaled success and drive their resolution alongside engineering, product marketing, and sales teams.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we cultivate a growth mindset, innovate to empower others, and collaborate to achieve our shared goals. We uphold our values of respect, integrity, and accountability daily, fostering a culture of inclusion where everyone can thrive both professionally and personally.

Responsibilities

Accelerate AI Transformation and Value Realization:

• Actively engage with CxO, business, and technical decision makers to drive intent, enablement, and usage of Agents, M365 Copilot, and other Microsoft AI solutions, ensuring long-term customer renewal.
• Galvanize technical and sales experts around identified opportunities to develop customer-specific roadmaps that drive further growth and business value realization.

Customer Insights:

• Provide feedback and insights from customers back to relevant Microsoft teams, including Product Groups, to enable continuous improvement.

Customer Satisfaction:

• Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging Microsoft's AI solutions such as Agents, M365 Copilot, and Chat to enable defined Customer Success Plan outcomes.
• You will actively listen and respectfully challenge to drive the best outcomes.

Usage (Cloud & Support) Growth:

• Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI solutions value proposition.
• Lead architecture design sessions on Agents and M365 Copilot, address customer questions, and provide best practices for activating solutions within customer environments.
• Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, alongside technical subject matter expertise.
• Lead business and technical conversations with customers to drive value from their Microsoft investments.
• Deliver all work according to Microsoft best practices and policies, utilizing repeatable IP.

Learn It All:

• Demonstrate a self-learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

Accelerate Customer Outcomes:

• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers’ transformation journey.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field OR equivalent experience.
• Mandatory hands-on experience in AI agents development and Copilot Studio.
• Ability to engage with CxO, business, and technical decision makers.
• Business level proficiency of English required.

Preferred/Additional Qualifications:

• Proven experience working in a customer-facing role (e.g., internal and/or external).
• Proven experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Key skills/competency

• AI Agents Development
• M365 Copilot
• Cloud Solutions Architecture
• Executive Engagement
• Customer Consulting
• Business Value Realization
• Architecture Design
• Technical Leadership
• Customer Success
• Competitive Analysis