Customer Relations Coordinator II @ MicroCare LLC
placeCommerce City, Colorado, United States
businessOn Site
Posted 4 days ago
Your Application Journey
Interview
Email Hiring Manager
***** @microcare.com
Recommended after applying
Job Details
Overview of Position
The Customer Relations Coordinator II at MicroCare LLC coordinates all aspects of the customer experience regarding products, packaging, shipping regulations, pricing, credit terms and order status, while supporting domestic and international Outside Sales teams with reporting, quoting, and other needs.
Key Responsibilities
- Provide customer service functions on inquiries for all product platforms.
- Work within Chempax (ERP) to prepare and process sales quotes and orders, and update customer contact information.
- Manage orders, confirm pricing and quantity accuracy, and process order modifications.
- Coordinate information flow among Sales, Manufacturing, Quality, and Shipping.
- Prepare shipping documents and manage special pricing for select accounts.
- Support Sales in addressing customer inquiries and product data requests.
- Assist with A/R tracking and resolution of outstanding invoices.
Competencies & Experience
Candidates should excel in customer service, possess strong Excel and ERP experience, and demonstrate effective problem-solving, collaboration, and communication skills. Experience in a manufacturing environment, particularly chemical, and bilingual abilities are preferred.
Minimum Qualifications
- High School degree with 5+ years of Customer Service Experience
- Advanced Excel and strong Microsoft Suite skills
- At least one year of ERP system experience
- Excellent verbal and written communication ability
Preferred Qualifications
- Experience in a chemical manufacturing environment
- Bilingual in Spanish
- Knowledge of ISO 9001 and industry regulations (DOT, IMDG, IATA)
Key skills/competency
Customer Service, ERP, Chempax, Excel, Order Management, Communication, Manufacturing, Pricing, Shipping, Inventory
How to Get Hired at MicroCare LLC
🎯 Tips for Getting Hired
- Research MicroCare LLC's culture: Understand the company mission and values.
- Customize your resume: Highlight ERP and Excel expertise.
- Showcase customer service: Emphasize multi-department collaboration skills.
- Prepare for technical discussions: Review Chempax and order management processes.
- Provide examples: Demonstrate problem-solving and communication capabilities.
📝 Interview Preparation Advice
Technical Preparation
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Review ERP system Chempax basics.
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Practice advanced Excel functions.
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Understand order management processes.
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Brush up on shipping document procedures.
Behavioral Questions
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Describe a challenging customer service situation.
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Explain teamwork with multiple departments.
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Discuss handling order discrepancies.
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Share examples of adapting under pressure.
Frequently Asked Questions
What does the Customer Relations Coordinator II role at MicroCare LLC involve?
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How important is ERP experience for MicroCare LLC's Customer Relations Coordinator II?
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What communication skills are required for the Customer Relations Coordinator II position at MicroCare LLC?
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How does MicroCare LLC support its Customer Relations team?
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What qualifications does MicroCare LLC seek for the Customer Relations Coordinator II role?
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Is previous manufacturing experience necessary for the MicroCare LLC role?
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Can bilingual skills benefit an applicant for the Customer Relations Coordinator II position?
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What safety standards must a Customer Relations Coordinator II adhere to?
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How does MicroCare LLC manage customer-specific pricing?
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How should applicants prepare for the interview for the Customer Relations Coordinator II role at MicroCare LLC?
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