Social and Community Service Manager

Job Description

Join micro1's customer’s team as a Social and Community Service Manager, where your firsthand expertise will play a crucial role in developing advanced AI systems. In this unique position, you will provide real-world insights into social and community service management to train and refine AI models, enhancing their understanding and effectiveness in addressing community needs.

Key Responsibilities

• Serve as a subject matter expert, providing detailed, accurate feedback on social and community service management practices for AI training purposes.
• Analyze and interpret case studies, documentation, and scenarios to inform AI system behavior and responses.
• Collaborate with AI developers to ensure industry-specific knowledge and ethical standards are integrated into training datasets.
• Evaluate AI-generated content for accuracy and relevance, suggesting improvements based on practical experience.
• Contribute to the creation of realistic dialogue, decision-making pathways, and intervention strategies for the AI.
• Stay updated with current trends, regulations, and best practices in social and community services to ensure AI models are informed by the latest industry standards.
• Communicate findings and recommendations clearly through both written reports and virtual meetings.

Required Skills and Qualifications

• Extensive professional experience in social and community service management or a closely related field.
• Exceptional written and verbal communication skills, with a passion for detail and clarity.
• Strong analytical and critical thinking abilities, especially in problem-solving and scenario analysis.
• Demonstrated ability to synthesize complex information for technical and non-technical audiences.
• Comfort with remote, collaborative work in a technology-driven environment.
• Commitment to accuracy, confidentiality, and ethical practices in all tasks.
• Proficiency in using digital collaboration tools and platforms.

Preferred Qualifications

• Previous experience contributing to AI or technology-driven projects in the social services sector.
• Advanced degree or certifications related to social work, community services, or public administration.
• Demonstrated experience providing training or mentorship to peers or stakeholders.

Key skills/competency

• Social Service Management
• Community Service
• AI Training
• Subject Matter Expertise
• Data Analysis
• Ethical AI
• Critical Thinking
• Communication Skills
• Remote Collaboration
• Policy & Regulations