Gambling Manager

About the Role: Gambling Manager at micro1

Join our customer's team as a Gambling Manager, where your deep expertise in casino operations will help shape and train next-generation AI systems for gaming management. Leverage your real-world experience in casino management to ensure robust, ethical, and accurate AI-driven solutions for the gambling industry. This unique role bridges advanced technology with hands-on casino know-how, making you a key player in the evolution of gaming operations.

Key Responsibilities

• Train and provide feedback to AI systems using your extensive knowledge of gambling operations, house rules, and casino management.
• Interpret and articulate real-world casino scenarios to enhance machine learning models' understanding of gaming protocols, customer interactions, and regulatory compliance.
• Review, annotate, and evaluate AI outputs for accuracy, fairness, and adherence to casino best practices.
• Document and explain casino processes, such as payout procedures, betting limits, and game rules, to inform algorithm development.
• Help develop training materials and scenario-based datasets for AI systems specializing in gambling management.
• Collaborate with technical teams to identify areas where AI can be optimized or improved based on operational needs and customer feedback.
• Maintain a strong focus on responsible gaming and ethical AI use within the casino context.

Required Skills and Qualifications

• Proven experience as a Gambling Manager, Casino Manager, Shift Manager, Table Games Manager, or in similar roles (e.g., Casino Operations Manager, Pit Manager, Slot Manager).
• Exceptional verbal and written communication skills, with a strong emphasis on clarity and precision.
• In-depth understanding of casino operations, including house rules, money tracking, security protocols, and customer management.
• Ability to resolve customer complaints, identify cheating patterns, and explain complex gaming concepts.
• Strong analytical and documentation skills, with attention to detail in reporting and process explanation.
• Demonstrated leadership and coordination abilities, such as preparing work schedules and managing staff attendance records.
• Adaptability and self-motivation to thrive in a fully remote and collaborative environment.

Preferred Qualifications

• Experience working with AI, machine learning models, or data annotation tools in any capacity.
• Background in training, coaching, or mentoring within a casino environment.
• Knowledge of gaming compliance regulations and responsible gaming initiatives.

Key skills/competency

• Casino Operations
• AI Training & Feedback
• Regulatory Compliance
• Customer Interaction
• Gaming Protocols
• Data Annotation
• Problem Solving
• Leadership
• Analytical Skills
• Ethical AI