1 day ago
Customer Service Representative
Michael Page
On Site
Full Time
€40,000
Darmstadt, Hesse, Germany
Job Overview
Job TitleCustomer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€40,000
LocationDarmstadt, Hesse, Germany
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Job Description
Customer Service Representative at Michael Page's Client
Our client is an established, growth-oriented company known for its modern corporate culture and clear service orientation. They highly value teamwork, continuous development, and long-term collaboration. This role offers excellent career and learning opportunities within a diverse set of tasks.
Your Responsibilities as a Customer Service Representative
- Support and advise customers via telephone, email, and potentially chat.
- Process inquiries, orders, complaints, and grievances efficiently.
- Maintain and update customer data within the system.
- Collaborate closely with internal departments.
- Ensure high service and quality standards.
- Document processes and solutions.
What We're Looking For
- Completed commercial training or comparable qualification.
- Initial experience in customer service or a call center environment is an advantage.
- Excellent German language skills, both written and spoken; English skills are desirable.
- Proficient in MS Office and CRM systems.
- Friendly, service-oriented demeanor.
- Strong communication skills, resilience, and team spirit.
- Independent and structured working style.
What Michael Page's Client Offers
- Permanent full-time employment.
- Attractive salary package with additional benefits.
- Structured onboarding and further training opportunities.
- Modern work environment and pleasant company climate.
- Flexible working hours and partial home office options.
- Good transport connections in the Darmstadt area.
Key skills/competency
- Customer Service
- Client Communication
- Complaint Resolution
- Data Management
- MS Office
- CRM Systems
- German Language
- Teamwork
- Problem-Solving
- Service Orientation
How to Get Hired at Michael Page
- Research Michael Page's client: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer service, language proficiency, and CRM system experience relevant to the Customer Service Representative role.
- Showcase soft skills: Emphasize communication, problem-solving, resilience, and teamwork in your application and interviews.
- Prepare for interviews: Practice answering questions about customer scenarios, conflict resolution, and maintaining service quality.
- Leverage your Michael Page recruiter: Maintain open communication and seek their insights for the specific client and role.
Frequently Asked Questions
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01What are the primary responsibilities of a Customer Service Representative with Michael Page's client?
02What specific qualifications are crucial for this Customer Service Representative role at Michael Page's client?
03What kind of CRM system experience is expected for the Customer Service Representative position?
04What career development opportunities are available for a Customer Service Representative through Michael Page's client?
05Is home office an option for the Customer Service Representative role located in Darmstadt?
06How does Michael Page's client foster a positive work environment?
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