1 month ago
Customer Service Representative Automotive
Michael Page
On Site
Full Time
$45,000
Frankfurt am Main, Hesse, Germany
Job Overview
Job TitleCustomer Service Representative Automotive
Job TypeFull Time
Offered Salary$45,000
LocationFrankfurt am Main, Hesse, Germany
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Job Description
Customer Service Representative Automotive
Our client is an established company in the automotive sector with an international focus and a high degree of service orientation. Clear processes, a modern work environment, and long-term prospects characterize the company, without the name being publicly disclosed.
Job Description
Support and advise customers in the automotive environment.
- Processing of inquiries, orders, and complaints
- Creation and follow-up of offers
- Coordination with internal departments such as sales, logistics, and production
- Monitoring deadlines and ensuring delivery performance
- Maintenance of customer and order data in the system
The Successful Applicant
- Completed commercial apprenticeship, ideally in the industrial or automotive sector
- Experience in customer service or internal sales
- Distinct customer and service orientation
- Strong communication and organizational skills
- Structured and independent way of working
- Confident handling of MS Office and ideally very good Excel skills
- Good German and English language skills
What's On Offer
- Industry environment with a future: Work in a stable and internationally oriented automotive sector.
- Varied interface role: Close cooperation with various departments and direct influence on customer satisfaction.
- Attractive remuneration and additional benefits
- Modern work environment
- Collegial team and short decision-making processes
- Individual further training and development opportunities
Key skills/competency
- Customer Service Representative Automotive
- Customer Support
- Automotive Industry
- Order Processing
- Complaint Management
- Offer Creation
- Internal Coordination
- Sales Support
- MS Office
- Excel Skills
How to Get Hired at Michael Page
- Tailor your resume: Highlight your customer service experience and automotive industry knowledge. Emphasize your German and English language skills and proficiency with MS Office and Excel.
- Craft a compelling cover letter: Express your strong customer and service orientation, organizational skills, and structured working style. Mention your completed commercial apprenticeship and any relevant automotive sector experience.
- Prepare for interviews: Be ready to discuss your experience with customer inquiries, order processing, and complaint management. Showcase your ability to work independently and communicate effectively with internal departments.
- Demonstrate key skills: Be prepared to answer questions about your problem-solving approach, how you ensure delivery performance, and your experience with CRM systems or order data management.
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