Quality Assurance Manager

Quality Assurance Manager

Michael Baker International is seeking a Quality Assurance Manager (QAM) to join our busy team. This is a new role dedicated to ensuring a successful start to large complex projects (e.g., Design-Build), with continued support throughout the life of individual projects. The QAM will also support the larger Michael Baker Quality Program implementation, continuous improvement and inspection activities as instructed by the Quality Director. This position maintains a relentless focus on quality and continuous improvement with the vision of consistently exceeding customer expectations, while meeting contractual, statutory, and regulatory standards and requirements.

What You’ll Do

For each assigned project, you will be responsible for development of the Project Quality Plan, establishment of project quality governance, and independent verification of quality processes throughout design and construction. You will also support recruiting and interviewing the Project Quality Manager (PQM), and after plan development, the role transitions quality execution responsibility to the Project Quality Manager while maintaining oversight and assurance of compliance with contract, organizational, and any ISO-aligned quality requirements. This position primarily supports Design-Build projects where Michael Baker has Designer of Record Responsibilities.

• Ensure project quality processes are fully defined, documented and communicated; create new and update existing processes according to Michael Baker and client standards and requirements.
• Develop project specific quality plans and facilitate training to project teams before work begins on each project.
• Develop plan to transition responsibilities for overall quality after plans are complete and supporting project quality assurance activities.
• Oversee development and implementation of an organizational and responsibility matrix for the Quality team.
• Monitor, measure and report on all project specific quality management activities including project specific quality plan and updates, project quality governance, project deliverable/submittal quality management activities, quality training, project audits, process improvement / lessons Learned, support project closeout for quality activities.
• Maintain relationships and communication tools as needed with project managers, project design quality managers, quality team including discipline specific checker and review team, engineering managers and key subject matter experts (SMEs), Michael Baker vertical leadership for quality reporting.
• Develop and communicate the performance standards and metrics by which the quality will be measured with monthly and quarterly project quality metrics (e.g., NCRs, submittals completed on time, defect rate, quality verifications forms submitted, and others as required by the project), related quality activities regarding including changes and risk, Impacts to quality from project activities including scope, budget and schedule, and define spot checks with team to include frequency and agenda.
• Develop regular status reports for assigned projects including key metrics, project quality status, client satisfaction, lessons learned and risk look ahead.
• Provide Quality Management Leadership supporting the continuous improvement of the Michael Baker Way, Michael Baker corporate quality practices, quality process mapping, quality governance structure, automation and lessons learned improvements.
• Build quality related training materials for different audiences.
• Actively participate and lead quality initiatives as part of the corporate quality team.
• Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations.
• Participate in industry, client, and community relations to enhance and promote Michael Baker International.

What You Need To Succeed

• 15 + years of industry or related experience (will consider specific responsibilities in lieu of years’ experience).
• Accredited Degree (or equivalent) in Construction Management, Engineering, Business, or a related field.
• Position will require an ability to author project specific quality plans with experience executing quality assurance on multiple simultaneous projects.
• Specific experience with Design and Design Quality Management on large and/or Design Build projects is preferred.
• Experience with State Department of Transportation and/or Federal Horizontal/Vertical Design project will also be considered.
• Quality management certification(s) such as ASQ’s Certified Quality Manager, or the US Army Corps of Engineers certified Quality Manager.
• Demonstrated experience in the Architect/Engineering/Construction field including project/program management, project quality management, and/or design experience.
• Experience authoring and/or leading quality processes/plans including audits.
• Experience with Design-Build projects.
• Preferred experience with State Department of Transportation or Federal clients.
• Strong technical proficiency in Quality-related areas, including ISO 9001, ACI, ASME, PMI, ASQ, related legislation, auditing, and data analysis.
• Experience in continual improvement activities including nonconformity reporting, corrective/preventive action reporting, and root cause analysis.
• Ability to travel and visit project teams and/or construction locations throughout the United States.
• Ability to coordinate multiple projects, measure and report to leadership and support process standardization/improvement.
• Ability to make recommendations, make proactive decisions, and act based on technical proficiency.
• Experience and acumen required to anticipate client requirements, work proactively regarding risk and claim management, and work with full autonomy.
• Superior presentation skills and verbal / written communication skills.
• Proven relationship-building and the ability to work with a variety of stakeholders in a team environment.
• Superior leadership skills with ability and willingness to face challenges, solve problems, and motivate others, while maintaining effective relationships with internal & external customers.

Compensation

The approximate compensation range for this position $125,000 - $190,000 per year. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

Why Choose Us

• Medical, dental, vision insurance
• 401k Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits

About Us

Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 85 years with a legacy of expertise, experience, innovation and integrity.

Based in Pittsburgh and with over 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.

We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.

We Make a Difference.

Michael Baker International is proud to be an Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, creed, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local human rights commission, or any other legally protected status.

EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There is no current application deadline. Michael Baker will continue to accept applications on an ongoing basis until the position is filled or no longer needed.

About The Team

CORPORATE PRACTICE

Michael Baker International understands that people require choices in where they want to begin to build a sustainable future. For more than 80 years, Michael Baker International has maintained an entrepreneurial work environment that fosters great careers, which ultimately has brought great success to the organization. Michael Baker offers many opportunities to help you grow professionally to build your career. Whether it is in Finance, IT, Human Resources, Technology, Communications, Proposal Development, Legal or our National Practice and Market segments, take your next step with us and help make a difference in the lives of those you work with and those we serve.

Key skills/competency

• Quality Assurance Management
• Project Quality Plans
• Design-Build Projects
• Quality Audits
• ISO 9001
• Continuous Improvement
• Risk Management
• Stakeholder Management
• Leadership
• Communication Skills