Product Manager

Product Manager at Miaplaza

As a Product Manager at Miaplaza, you will play a pivotal role at the intersection of student experience, business outcomes, and technical execution. Working closely with Engineering and UX, you will identify high-impact opportunities, develop evidence-based solutions, and drive measurable improvements across your designated product area. This role offers the chance to own significant product surfaces that directly impact student success and company growth, translating user insights and data into clear strategy, prioritized roadmaps, and validated results.

This role is ideal for product leaders who thrive in collaborative environments, think rigorously about outcomes, and are motivated by creating experiences that truly serve students and families.

About the Role

Miaplaza is currently seeking Product Managers to lead the following teams:

• Platform Team: This team builds and maintains foundational systems and shared services that power all product teams. They focus on reliability, scalability, security, and developer experience to ensure efficient value delivery. Their work directly impacts product velocity and system stability.
• Growth Team: This team helps bring new users to Miaplaza, focusing on customer acquisition, business expansion, and overseeing the user journey before and during sign-up, including referral features.

What You'll Do (Responsibilities)

Product Strategy

• Develop and maintain a clear vision for your product area, guiding prioritization and aligning with the broader Product Vision & Strategy.
• Define specific outcomes your team will target, ensuring alignment between user needs, business objectives, and the Product Vision & Strategy.
• Continuously evaluate and sequence discovery and delivery work based on strategic priorities.

Product Discovery

• Collaborate with UX and domain experts to conduct customer research, including interviews, to understand user needs, pain points, and behaviors.
• Work with the analytics team to conduct data analysis to identify user behavioral patterns and abandonment triggers.
• Collaborate with educational content specialists to ensure academic effectiveness.
• Monitor feedback channels (exit surveys, customer requests, customer service tickets, Facebook support groups) to extract key insights on customer needs and behaviors.
• Partner with UX on developing and maintaining detailed user personas based on behavioral research and data analysis.
• Identify the highest-impact problems and opportunities within your product area based on discovery insights.

Product Shaping

• Analyze how competitors and other products have addressed similar opportunities and extract actionable insights for product decisions.
• Define success metrics that tie user behavior changes to business outcomes (e.g., completion rates, engagement, retention).
• Work with your trio (Product Manager, UX Designer, Engineering Manager) to create experiments to validate hypotheses and test assumptions about user behavior and feature effectiveness.
• Document decision records with clear stakeholder sign-offs and conditions for moving forward.
• Work with your EM to break down complex features into phased launches with clear validation criteria.
• Partner with engineering on technical feasibility assessments and resource planning.
• Write comprehensive product requirements that clearly link business objectives, desired product outcomes, identified opportunities, and proposed solutions with supporting evidence throughout.
• Manage stakeholder expectations and communicate tradeoffs, securing buy-in and sign-off from leadership and cross-functional partners.

Product Delivery

• Function as the subject matter expert on your product area, providing guidance and answering questions for cross-functional teams.
• Coordinate cross-functional teams throughout the development process.
• Communicate feature releases and updates to all stakeholders, including customers, support teams, and internal departments.
• Monitor test results and post-launch metrics to measure and learn from actual impact.
• Participate in post-launch retrospectives, document learnings for future cycles, and iterate based on learnings.

Requirements (Requisite Skills)

• 2+ years of experience working on software within a product development team (e.g., product management, UX/design, engineering, QA/testing).
• Proven track record of launching features that drove measurable business outcomes.
• Experience working with cross-functional teams (engineering, design, domain experts, data, marketing).
• Background in data-driven decision making and A/B testing, including familiarity with A/B testing platforms and statistical interpretation.
• Familiarity with product management tools (e.g., Jira, Asana, Notion).
• Strong written and verbal communication skills with the ability to influence stakeholders.
• Customer research experience, including conducting interviews and synthesizing insights.
• Ability to translate business objectives into clear product requirements.
• Experience creating PRDs, specifications, and feature rollout plans.

Key skills/competency

• Product Management
• Product Strategy
• Product Discovery
• User Research
• Data Analysis
• A/B Testing
• Cross-functional Collaboration
• Stakeholder Management
• Requirements Gathering
• Feature Rollout Planning