Therapy Operations Coordinator

@ MGA Homecare

Company Description

MGA Homecare specializes in providing private duty nursing, personal care services, and therapy to the medically complex population. We deliver high-quality care in home and community settings, maintaining the lowest cost to payers while striving to be the employer and partner of choice.

Job Description

Under the supervision of the Director of Therapy, the Therapy Operations Coordinator provides administrative and clerical support to keep departmental operations accurate and efficient.

Duties and Responsibilities

• Provide general clerical support to the clinical team.
• Scan, copy, and distribute completed paperwork.
• Coordinate care with other agencies.
• Manage Docusign tasks including sending, QA’ing, and uploading documents.
• Support Kantime by plotting SOCs, adding frequencies, and scheduling.
• Maintain clinician/client profiles and manage parent portal updates.
• Run reports, handle journal notes, and manage filing systems.
• Track therapy re-evaluation/follow-up forms, new cert periods, patient admits/discharges, and supervisory visits.
• Provide clinic record support by liaising with doctors’ offices for required signatures.
• Offer excellent customer service to clients and external employees, including obtaining Home Exercise Plans and History & Physicals.
• Assist with word-processing, secretarial tasks, and transposing information to plans of care.
• Perform other delegated duties from the Director of Therapy and adhere to company policies.

Qualifications

• High school diploma or GED equivalent.
• 1+ year experience in a clinical environment preferred.
• Strong attention to detail and goal-oriented.
• Excellent written and verbal communication skills.
• Proficient with EMR and Microsoft Office software.
• Ability to work in a fast-paced, dynamic environment.

Additional Information

Eligible employees receive benefits starting the first of the month after 30 days, including competitive hourly pay, health benefits, retirement plans, and various insurance coverages. MGA Homecare adheres to strict professional standards and policies.

Key skills/competency

Therapy Operations Coordinator, clerical support, coordination, EMR, Docusign, Kantime, customer service, scheduling, record keeping, Microsoft Office