Senior Strategy & Operations Manager
Mews · Spain
- Hybrid
- Full-time
- $150,000 / year
- Spain
Job highlights
- Partner with SVP of CXD on strategy and execution.
- Drive cross-functional initiatives for scalable operations.
- Resolve complex problems and navigate ambiguity.
- Improve organizational operating rhythm and decision-making.
- Build high-performing teams and scalable systems.
About the role
About Mews
At Mews, we dream big and are propelling new-generation cloud technology within global hospitality. As a Hotel Tech unicorn valued at $2.5b, we’re enabling revolutionary hospitality brands to accelerate their digital transformation with our industry-leading property management solution. We’re looking for ambitious, tenacious, and passionate innovators to disrupt the hospitality industry with us. 🐇About the Role
In Mews, Customer Experience & Delivery (CXD) manages the entire post-sale customer journey, from onboarding to adoption, support, and long-term growth. As we scale, our focus is on evolving from a people-heavy, reactive model to a more structured, scalable, and AI-enabled organization. This requires stronger operating discipline, clearer prioritization, and better cross-team connection.Senior Strategy & Operations Manager Responsibilities
As the Senior Strategy & Operations Manager, you will be a strategic partner to the SVP of Customer Experience & Delivery, functioning similarly to a Chief of Staff role, focusing on strategy, operations, and execution. You will be central to shaping priorities, connecting cross-team work, anticipating issues, and ensuring key initiatives advance. This role is ideal for individuals who thrive in complexity, can operate without perfect structure, bridge strategy and execution, and bring clarity to ambiguous situations. You will be motivated by building a high-performing, scalable organization.Key Responsibilities:
- Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making, translating direction into clear actions and outcomes.
- Drive cross-functional initiatives spanning Customer Success, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution.
- Anticipate risks, gaps, and misalignment across the organization, stepping in to resolve issues before they escalate.
- Bring structure to ambiguous or complex problems, developing clear frameworks, recommendations, and execution plans.
- Act as connective tissue across teams, ensuring work is coordinated, priorities are clear, and efforts are not duplicated or working at cross purposes.
- Help design and run the operating rhythm of the organization, including planning cycles, business reviews, leadership meetings, and offsites.
- Improve the quality of decision-making by combining data, customer insight, and operational context into clear and actionable views.
- Track progress against key initiatives and priorities, ensuring accountability and follow-through without introducing unnecessary process.
- Lead high-priority projects that do not sit neatly within a single team, adapting quickly as business needs evolve.
- Support leadership communication and alignment, helping ensure clarity across managers and teams during periods of change.
Requirements:
- 5–8+ years of experience in management consulting, strategy, or business operations roles, combined with experience in a high-growth startup or scale-up environment.
- Strong strategic and structured thinking, with the ability to break down complex problems and identify practical solutions.
- Proven ability to operate in both structured and unstructured environments, navigating ambiguity and driving clarity.
- Experience working across multiple functions and influencing senior stakeholders without direct authority.
- Highly analytical, with the ability to move from data to insight to decision.
- Comfortable switching between strategic work and hands-on execution, depending on what is needed.
- Proactive and anticipatory in approach, with a bias toward action and ownership.
- Strong communication skills, both written and verbal, with the ability to synthesize information clearly.
- Interest in operations, organizational design, and how to build scalable systems in a growing company.
- Motivated by building strong teams and culture, with an appreciation for how effective organizations operate day to day.
Everyone is Welcome at Mews
We’re an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things, and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you’re ready to join a global, innovative, and exciting community, we’d love to hear from you.Key skills/competency
- Strategy
- Operations
- Management Consulting
- Business Operations
- Cross-functional Initiatives
- Problem Solving
- Data Analysis
- Stakeholder Management
- Project Management
- Organizational Design
Skills & topics
- Strategy
- Operations
- Manager
- Hospitality
- Tech
- Scale-up
- Start-up
- Consulting
- Customer Experience
- CXD
- Business Operations
- Cross-functional
- Project Management
- Data Analysis
- Stakeholder Management
- Mews
- Senior
How to get hired
- Tailor your resume: Highlight 5-8+ years in consulting or ops, startup experience, and cross-functional leadership.
- Showcase problem-solving: Emphasize structured thinking, data analysis, and handling ambiguity in your application.
- Quantify achievements: Use data to demonstrate your impact on driving initiatives and improving operations.
- Prepare for interviews: Be ready to discuss complex challenges, strategic thinking, and influencing skills.
- Research Mews: Understand their vision, culture, and how you can contribute to their growth.
Technical preparation
Master strategic frameworks and analysis tools.,Practice breaking down complex business problems.,Develop data interpretation and presentation skills.,Familiarize with operational efficiency best practices.
Behavioral questions
Describe managing ambiguity and driving clarity.,Share an example of influencing without authority.,Discuss how you've improved team operations.,Explain how you balance strategy and execution.
Frequently asked questions
- What is the career growth potential for a Senior Strategy & Operations Manager at Mews?
- As a Senior Strategy & Operations Manager at Mews, you'll work closely with the SVP of CXD and drive critical initiatives. This role offers significant exposure to senior leadership and cross-functional operations, providing a strong foundation for future growth into leadership positions within strategy, operations, or general management, especially within a high-growth scale-up environment.
- How does Mews support a healthy work-life balance for its employees?
- Mews emphasizes a culture of trust and autonomy. While the Senior Strategy & Operations Manager role involves significant responsibility and strategic partnership, the company is committed to fostering a supportive environment. Specific details on work-life balance initiatives would typically be discussed during the interview process, but the focus on 'everyone is welcome' suggests a commitment to employee well-being.
- What kind of impact can I expect to make in this Senior Strategy & Operations Manager role at Mews?
- In this role, you will directly impact the scalability and efficiency of Mews's Customer Experience & Delivery organization. Your work will shape priorities, connect teams, and drive strategic initiatives, directly contributing to the company's ability to serve its global hospitality clients and achieve its growth objectives.
- What are the key technical skills required for the Senior Strategy & Operations Manager position?
- While not a purely technical role, key skills include strong analytical capabilities for data-driven decision-making, proficiency in developing strategic frameworks and execution plans, and experience with operational tools and processes for tracking progress and managing initiatives. Comfort with technology and a data-first mindset are essential.
- How does Mews foster a diverse and inclusive work environment?
- Mews is committed to being an equal opportunities employer and values diversity. They actively welcome people of all backgrounds and identities, encourage different perspectives, and strive to create a safe environment where everyone can be their authentic self. This inclusive approach is seen as vital to reimagining the art of hospitality.
- What does it mean to be a 'Hotel Tech unicorn' at Mews?
- Being a 'Hotel Tech unicorn' means Mews is a privately held startup company in the hospitality technology sector that has achieved a valuation of over $1 billion. It signifies significant market validation, rapid growth, and strong investor confidence in their innovative cloud-based property management solutions.