Trainee Station Assistant

Trainee Station Assistant at Metro Trains Melbourne

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

Ready to launch your career on the rail network?

We’re looking for enthusiastic, customer-focused individuals to join our team as Trainee Station Assistant with intakes taking place across 2026. This is your opportunity to earn while you learn, gain a nationally recognised traineeship, and build a long-term career in public transport.

The Important Bits

• Part-time opportunity
• 24/7 rotating roster (including early mornings, late nights, weekends and public holidays)
• Locations confirmed after successful completion of Academy training
• Paid training provided

If you love working with people, staying active on your feet, and being part of a fast-paced environment — this could be the role for you.

What You’ll Be Doing

Platform & Train Interface

You’ll help keep our network moving safely and on time by:

• Conducting platform safety checks
• Assisting passengers boarding and disembarking trains
• Managing platform dwell times to support on-time departures
• Making clear, confident public announcements (especially during disruptions)
• Responding to unwell passengers and providing timely assistance
• Completing pre-shunting checks and station presentation inspections

Barrier & Ticketing Support

You’ll be The Friendly Face At The Gate Line

• Assisting customers with the MYKI ticketing system
• Overseeing barriers during peak periods and special events
• Answering ticketing and travel enquiries
• Ensuring customers validate correctly on entry and exit

Customer Service

Customer Experience Is At The Heart Of This Role

• Providing a visible, professional uniformed presence
• Delivering accurate and helpful travel information
• Managing and diffusing customer concerns respectfully
• Escalating matters to the Station Master when required

What We’re Looking For

• Strong communication skills and confidence speaking to large groups
• A calm and professional approach in high-pressure situations
• Reliability and flexibility to work a 24/7 rotating roster
• A genuine passion for customer service and community safety

Why Join Us?

• Paid traineeship with structured training at our Academy
• Real career pathways within rail operations
• Be part of a team that keeps Melbourne moving
• No two days are ever the same

If you're ready to step into a role where safety, service and teamwork come together — we’d love to hear from you.

Apply now and start your journey on the rail network. Applications close 17th March 2026

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.

Key skills/competency

• Public transport operations
• Customer service
• Communication
• Safety protocols
• Ticketing systems
• Problem-solving
• Roster management
• Teamwork
• Situational awareness
• Public announcements