Long Term Disability Claims Specialist I
MetLife · United States
- Hybrid
- Full-time
- $55,000 / year
- United States
Job highlights
- Evaluate long term disability claims.
- Utilize critical thinking and customer service skills.
- Manage claim inventory effectively.
- Progress to LTD Claims Specialist II.
- Join a supportive GCSO team.
About the role
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The LTD Claims Specialist I evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the LTD Claims Specialist is required to exercise critical thinking skills, exemplary customer service skills as well as effective inventory management skills with oversight and expected progression to a LTD Claims Specialist II role.
Key Responsibilities
- New hires should live a commutable distance from the site the role is posted in
- High School Diploma
- Minimum 2 years of experience in external customer service or related experience
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning
- Creative problem-solving abilities and the ability to think outside the box
- Excellent interpersonal and communication skills in both verbal and written form
- Excellent customer service skills proven through internal and external customer interactions
- Organizational and time management skills
Required Qualifications
- New hires should live a commutable distance from the site the role is posted in
- High School Diploma
- Minimum 2 years of experience in external customer service or related experience
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning
- Creative problem-solving abilities and the ability to think outside the box
- Excellent interpersonal and communication skills in both verbal and written form
- Excellent customer service skills proven through internal and external customer interactions
- Organizational and time management skills
Preferred Qualifications
- Bachelor’s degree
- Experience in disability claims
Compensation & Benefits
The expected salary range for this position is $41,600.00 - $55,000.00. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
Key skills/competency
- Long Term Disability Claims Specialist
- Customer Service
- Claims Evaluation
- Critical Thinking
- Problem-Solving
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Time Management
- Insurance Operations
Skills & topics
- Long Term Disability Claims Specialist
- Claims
- Disability Insurance
- Insurance Claims
- Customer Service
- Claims Adjuster
- Operations
- Financial Services
- Case Management
- Specialist
How to get hired
- Tailor your resume: Highlight 2+ years of customer service and any disability claims experience. Quantify achievements in analysis, investigation, and planning.
- Craft a compelling cover letter: Emphasize your critical thinking, problem-solving, and excellent communication skills, directly addressing MetLife's values.
- Prepare for interviews: Be ready to discuss scenarios demonstrating your customer service excellence, organizational abilities, and creative problem-solving.
- Research MetLife: Understand their commitment to customer care, operational excellence, and their purpose of creating a confident future.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Long Term Disability Claims Specialist I at MetLife?
- As a Long Term Disability Claims Specialist I at MetLife, your primary responsibility will be to evaluate long term disability insurance claims according to plan provisions and service standards. This involves utilizing critical thinking, strong customer service skills, and effective inventory management. You will also be expected to progress towards a LTD Claims Specialist II role.
- What qualifications are required for the Long Term Disability Claims Specialist I role at MetLife?
- To be considered for the Long Term Disability Claims Specialist I position at MetLife, you need a High School Diploma and a minimum of 2 years of experience in external customer service or a related field. Demonstrated critical thinking, creative problem-solving, excellent interpersonal and communication skills, strong customer service abilities, and organizational and time management skills are also essential.
- Does MetLife offer benefits for the Long Term Disability Claims Specialist I position?
- Yes, MetLife offers a comprehensive benefits package. This includes medical, prescription drug, vision, and dental insurance, as well as no-cost short- and long-term disability coverage. Additionally, they provide company-paid life insurance, a retirement pension, 401(k) with employer matching, parental leave, paid time off, and much more, focusing on holistic well-being.
- What is the salary range for the Long Term Disability Claims Specialist I at MetLife?
- The expected salary range for the Long Term Disability Claims Specialist I position at MetLife is $41,600.00 to $55,000.00 annually. The role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives, subject to applicable plan terms.
- What is the work arrangement for the Long Term Disability Claims Specialist I role?
- The job description states that 'New hires should live a commutable distance from the site the role is posted in.' This suggests that the role requires a physical presence at a specific office location, indicating an on-site or potentially hybrid work arrangement depending on the specific posting details.
- How can I best prepare my application for a Long Term Disability Claims Specialist I job at MetLife?
- To prepare your application for a Long Term Disability Claims Specialist I role at MetLife, ensure your resume clearly highlights your customer service experience, critical thinking abilities, and problem-solving skills. Quantify your achievements where possible and tailor your application to showcase how you align with MetLife's values of trust, empathy, and operational excellence.