Retail Media Platform Specialist

Retail Media Platform Specialist at Metcash

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Make your mark in a high-performing, values-led team
• Thrive your way with flexible work options

About The Opportunity

We’re looking for a Retail Media Platform Specialist to own and optimise Salesforce Media Cloud, powering personalised customer engagement and high-performing retail media campaigns.

In this role, you’ll sit at the heart of our Martech ecosystem — configuring media inventory and pricing, automating CRM sales workflows, activating audiences across paid media, and ensuring seamless integration across platforms. If you love turning complex systems into smooth, scalable solutions that drive revenue, this one’s for you.

In this Role

• Own and operate Salesforce Media Cloud configuration and platform architecture
• Maintain core platform CRM and core Salesforce functionality
• Build and automate CRM workflows for campaign booking, approvals, and trafficking
• Configure inventory, pricing models, products, and rate cards
• Execute audience activation and multi‑channel delivery solutions via Media Cloud
• Integrate Media Cloud with CDPs, analytics, and ad tech via APIs and data flows
• Manage roles, permissions, security, and governance
• Monitor performance via dashboards, reporting, and data exports
• Develop platform enhancements for future use cases

You’re Likely a Match If

• 3+ years’ experience with Salesforce CRM
• Salesforce Admin Certified Required - Hands-on experience with Salesforce Media Cloud, Revenue Cloud and Service Cloud preferred
• Solid understanding of retail media, CRM-driven engagement, and Martech ecosystems
• Strong knowledge of Salesforce objects, flows, automation, and data models (APEX knowledge preferred)
• Confidence with inventory systems, pricing logic, and campaign workflows
• Comfortable with APIs, webhooks, SOQL/SQL, and integrations
• Experience in developing feature capability on Salesforce platforms
• A collaborative, problem-solving mindset with a passion for innovation

What’s On Offer

• 🏖️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
• 📚 Career Growth: Endless learning and development opportunities
• 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• 🧠 Mental Health: Gold accreditation by Mental Health Australia
• 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!

Key skills/competency

• Salesforce Platform
• Salesforce Media Cloud
• CRM Systems
• Martech Ecosystems
• API Integration
• Workflow Automation
• Retail Media
• Audience Activation
• Platform Configuration
• Data Governance