Technical Solutions Consultant

Technical Solutions Consultant at Meta

The Integrity & Support Operations (ISO) team at Meta plays a crucial role in supporting Meta's top-spending advertisers by delivering scalable services and operations. Our team blends profound product expertise with proficient operational and analytical skills to develop solutions that cater to the needs of millions of advertisers across a broad portfolio of complex products. Within the ISO organization, the Technical Solutions Consultant team specializes in supporting our monetization products. We are a group of problem solvers dedicated to optimizing the utilization of our products by businesses. Our motivation is rooted in our proven commitment for technology and our commitment to driving impact for our advertisers.

As a Technical Solutions Consultant, you will serve as the primary technical liaison for both our clients and internal stakeholders. Your mission will be to acquire in-depth knowledge of our advertising solutions, advise clients on best practices, and swiftly address any technical challenges that arise. Additionally, you will contribute to the development of tools, the automation of services and operations, and the facilitation of internal and external education on Meta's marketing solutions.

Responsibilities

• Develop a comprehensive understanding of Meta's monetization products, encompassing signals, measurement, and ads delivery, and offer advisory support to clients and partners regarding best practices
• Resolve technical issues stemming from our client's usage of Meta's advertising solutions
• Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones
• Discover opportunities for enhancing and streamlining workflows through optimization and automation across entire support funnel

Minimum Qualifications

• BA/BS in Computer Science, Engineering, Digital Marketing, or related degree
• 3+ years of experience in the digital advertising or technology industries, along with a comprehensive understanding of the advertising technology landscape
• Proficient in troubleshooting advertising technologies, including but not limited to pixels, ad servers, auctions, and delivery systems
• Experience working with web technologies such as: APIs, HTML, CSS, JavaScript and HTTP
• Proficiency in SQL
• Experience in client-facing roles, effectively communicating technical concepts and solutions to non-technical individuals or groups

Preferred Qualifications

• Prior experience with technical troubleshooting in AdTech preferred

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Key skills/competency

• AdTech troubleshooting
• Client advisory
• Technical liaison
• Product expertise
• Operational skills
• Analytical skills
• Process optimization
• Automation
• SQL proficiency
• Web technologies (APIs, HTML, CSS, JavaScript, HTTP)