Partner Success Manager
@ Meta

New York, NY
$130,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @meta.com
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Job Details

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. With products like Facebook, Messenger, Instagram, and WhatsApp, Meta is shaping the future beyond digital connections.

Role Overview: Partner Success Manager

We are seeking a highly strategic and partner-focused professional to join Global Scaled Partnerships as a Partner Success Manager. In this role, you will collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to enhance partner success, facilitate product adoption, and minimize churn across multiple products to drive top line goals.

Key Responsibilities

  • Develop and implement support strategies tailored to each program.
  • Advocate for partner needs by influencing product and policy teams.
  • Provide education and support on platform policies and monetization strategies.
  • Create and curate educational content for partner compliance.
  • Collaborate with cross-functional teams to design customized solutions.
  • Work with Product Teams to gather feedback that informs product development.

Minimum Qualifications

5+ years of experience in client management, customer success, customer support, or a related field.

Preferred Qualifications

  • Proven analytical skills and data-driven decision-making.
  • Effective communication and collaboration skills.
  • Proficiency in CRM software and customer support tools.
  • Ability to manage multiple projects and prioritize tasks.
  • Experience working with cross-functional teams including product, operations, and partner management.

Compensation & Benefits

Base salary from $105,000/year to $152,000/year plus bonus, equity, and benefits. Individual compensation determined by skills, qualifications, experience, and location.

Key skills/competency

  • Partner Success
  • Client Management
  • Customer Success
  • Product Adoption
  • Issue Resolution
  • Collaboration
  • CRM
  • Analytical Skills
  • Educational Content
  • Operational Excellence
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How to Get Hired at Meta

🎯 Tips for Getting Hired

  • Research Meta's culture: Study mission, values, and recent news.
  • Customize your resume: Highlight client management experience.
  • Network on LinkedIn: Connect with product and partner teams.
  • Prepare detailed examples: Showcase past partner success stories.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software usage.
Study partner support case studies.
Practice data analysis for success metrics.
Prepare platform policy technical details.

Behavioral Questions

Describe your conflict resolution experience.
Explain a time you managed partner challenges.
Discuss your teamwork in cross-functional groups.
Share a scenario with constructive feedback.

Frequently Asked Questions