Enterprise Support Engineer Data Centers
@ Meta

Kansas City, MO
$121,000
On Site
Full Time
Posted 14 hours ago

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Job Details

Enterprise Support Engineer Data Centers at Meta

We are seeking an Enterprise Support Engineer to assist in the support of our IT services at one of the most critical connection points with our internal customers in Meta's data centers. This role is instrumental in delivering solutions that enhance both technical and non-technical functions.

Responsibilities

  • Solve issues and drive enhancements across IT functions
  • Drive service and project initiatives including planning, execution, and delivery
  • Establish cross-functional relationships with Enterprise Engineering teams and business stakeholders
  • Improve Service Level Agreements (SLAs) and maintain service quality
  • Analyze regional business trends to provide actionable, data-driven insights
  • Identify trending issues and process gaps for cross-team resolutions
  • Manage and prioritize all IT escalations effectively

Minimum Qualifications

  • 5+ years in technical support roles and operational improvement in enterprise or data centers
  • 2+ years supporting IT infrastructure areas such as networking, Active Directory, client platform management, or storage networks
  • Experience with advanced technical support for various hardware, software, and peripherals across multiple operating systems
  • Skill in building and maintaining relationships with technical and non-technical stakeholders globally
  • Experience with service metrics analysis and process improvement

Preferred Qualifications

  • Bachelor's degree in Management Information Systems, Computer Information Systems, or equivalent experience
  • Experience synthesizing business and technical needs for cross-functional solution delivery

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. As the creator of Facebook, Messenger, Instagram, WhatsApp and more, Meta is moving towards immersive experiences like augmented and virtual reality. Careers at Meta help shape the future of social technology.

Compensation & Benefits

The role offers a base salary between $121,000 and $173,000 yearly plus bonus, equity, and benefits. Individual compensation depends on skills, qualifications, experience, and location.

Key skills/competency

  • Technical Support
  • IT operations
  • Service Delivery
  • Project Management
  • Networking
  • Active Directory
  • Data Analysis
  • Process Improvement
  • Escalation Management
  • Cross-functional Collaboration
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How to Get Hired at Meta

🎯 Tips for Getting Hired

  • Research Meta's culture: Review company history and mission online.
  • Tailor your resume: Highlight relevant data center support experience.
  • Emphasize technical skills: Focus on networking and IT operations.
  • Prepare for interviews: Practice incident and problem-solving scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review networking fundamentals and troubleshooting techniques.
Practice Active Directory and system management skills.
Study IT infrastructure and service delivery frameworks.
Refresh experience with technical support incident resolution.

Behavioral Questions

Describe handling tough IT escalations.
Explain a time you improved an SLA.
Discuss cross-team collaboration experiences.
Share a challenging project scenario.

Frequently Asked Questions