Enterprise Support Engineer Data Centers
@ Meta

Mesa, AZ
$150,000
On Site
Full Time
Posted 22 hours ago

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Job Details

About the Enterprise Support Engineer Data Centers Role

We are seeking an Enterprise Support Engineer to assist in the support of our IT services at one of the most critical connection points with our internal customers, specifically within Meta's data centers. The role involves delivering both technical and non-technical solutions that drive operational excellence and service quality.

Key Responsibilities

  • Solve issues and drive enhancements in IT support functions.
  • Manage operational and application support, ensuring effective service delivery.
  • Drive service and project initiatives in data centers, from planning to delivery.
  • Establish cross-functional relationships with Engineering teams and business stakeholders.
  • Improve Service Level Agreements (SLAs) and maintain high service quality.
  • Analyze business trends and provide actionable insights.
  • Identify trending issues and collaborate with teams to optimize processes.
  • Prioritize and manage all IT escalations effectively.

Minimum Qualifications

  • 5+ years in technical support and operational improvement roles.
  • 2+ years in supporting IT infrastructure areas like networking, Active Directory, and storage networks.
  • Advanced troubleshooting experience across various hardware, software, and operating systems.
  • Strong relationship-building skills with technical and non-technical stakeholders.
  • Experience with collecting, analyzing, and interpreting service metrics.

Preferred Qualifications

  • Bachelor's degree in Management Information Systems, Computer Information Systems, or equivalent experience.
  • Experience synthesizing business and technical needs to drive solution delivery.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. With products like Facebook, Messenger, Instagram, and WhatsApp and budding immersive experiences in AR and VR, Meta continues to redefine digital connection and innovation.

Key skills/competency

  • Technical Support
  • Data Centers
  • IT Infrastructure
  • Troubleshooting
  • Project Management
  • Service Delivery
  • SLA Management
  • Operational Support
  • Cross-functional Collaboration
  • Data Analysis
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How to Get Hired at Meta

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and project management skills.
  • Research Meta culture: Understand Meta's mission and innovative projects.
  • Network with insiders: Connect on LinkedIn with Meta employees.
  • Prepare for technical interviews: Refine troubleshooting and analysis examples.

📝 Interview Preparation Advice

Technical Preparation

Review IT infrastructure fundamentals.
Practice troubleshooting across multiple OS.
Study SLA optimization methods.
Familiarize with network and storage setups.

Behavioral Questions

Describe conflict resolution in technical issues.
Explain cross-team communication experiences.
Tell about prioritizing multiple escalations.
Share a time you improved process efficiency.

Frequently Asked Questions