Documentation Engineer/Technical Writer

Documentation Engineer/Technical Writer at Meta

Enterprise Products is seeking a Documentation Engineer/Technical Writer to join a global team of writers that documents tools and processes used within Meta. You will be responsible for the quality, discoverability, and accuracy of the content, enabling productivity at scale.

Responsibilities

• Design, create, curate, and maintain content for tools and processes used within Meta
• Develop content strategies that strategically integrate AI tools for creation, optimization, and distribution
• Plans content to be effectively consumed by both humans and AI systems (search engines, knowledge bases, RAGs, etc)
• Ensure the quality, discoverability, and accuracy of content
• Use metrics to monitor and improve overall content health
• Synthesize user needs, best practices, business priorities, engineering constraints, and other contextual information to formulate, articulate, and advocate for content-related decisions
• Build effective, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and with your writing team colleagues
• Educate and train Engineers and other Meta employees to create useful documentation
• Foster a culture of documentation at Meta
• Create and maintain code samples and sample applications, as needed
• Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs
• Setting priorities and escalating issues appropriately
• Apply knowledge of core AI concepts and technologies to real-world scenarios, clearly communicating their capabilities, limitations, and appropriate use cases to diverse audiences
• Communicating clearly and effectively with peers, colleagues, customers, and project teams

Minimum Qualifications

• 8+ years of experience creating complex technical documentation for a variety of audiences
• Demonstrates proficiency in using varied AI-powered tools and platforms for documentation tasks
• Experience crafting effective prompts to interact with AI tools for documentation and everyday tasks
• Effective analytical and written communication skills
• Established record of project ownership, project management, and self-direction

Preferred Qualifications

• BA/BS in Computer Science or English or equivalent work experience
• Experience programming, using AI tools, trying out user interfaces, and working with prototypes in test environments
• Proven ability to develop, refine, and optimize prompts to achieve targeted goals and outcomes

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Key skills/competency

• Technical Documentation
• Content Strategy
• AI Tools Integration
• Prompt Engineering
• Content Quality Assurance
• Project Management
• Cross-functional Collaboration
• User Needs Analysis
• Technical Training
• Communication Skills