Business Support Engineer
Meta
Job Overview
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Job Description
Overview
Meta is seeking a Business Support Engineer to provide technical and engineering support to partners and clients globally. In this role, you will work with a global team to offer proactive and reactive solutions for partner issues and integrations, ensuring high quality products and customer satisfaction.
Responsibilities
- Partner with Meta’s Business Partners and Clients to deploy Meta Products at scale.
- Provide integration support via Cloud APIs, fintech, and telecom integrations.
- Manage technical relationships and handle service outages effectively.
- Develop and maintain performance monitoring systems.
- Communicate partner needs to product teams for continuous improvements.
- Offer 24/7 on-call support via a rotation schedule.
- Analyze trends and recommend tactical improvements for support services.
- Collaborate with cross-functional teams both locally and globally.
Minimum Qualifications
Applicants must have a completed Bachelor's degree in Computer Science, Engineering or a related field and at least 4+ years of experience as a Support or Service Engineer. Experience with cloud platforms (Azure, GCP, AWS), API development, full-stack development, IT infrastructures, and technical documentation is essential.
Preferred Qualifications
Preferred candidates have experience with web server configurations, enterprise system development, proficiency in PHP/Hack and JavaScript/React, and exposure to GenAI and machine learning technologies.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook to immersive virtual and augmented reality experiences, Meta continues to shape the future of digital connection. Meta is an Equal Employment Opportunity and Affirmative Action employer committed to a diverse workforce.
Key skills/competency
technical support, integration, API, cloud, troubleshooting, monitoring, customer service, documentation, cross-functional, problem-solving
How to Get Hired at Meta
- Customize resume: Tailor your experience to technical support skills.
- Emphasize API expertise: Highlight cloud and integration knowledge.
- Showcase problem-solving: Provide real-world technical troubleshooting examples.
- Prepare for interviews: Research Meta's products and global impact.
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