Business Support Engineer
Meta
Job Overview
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Job Description
About the Role
As a Business Support Engineer at Meta, you will provide technical and engineering support to Meta’s partners and clients globally. You will work with a global team to proactively and reactively address integration issues, ensure the quality of product deployments, and communicate partner insights to improve products.
Responsibilities
- Partner with Meta’s business partners and clients to deploy Meta Products at scale.
- Provide integration support through Cloud APIs, Financial Technology, and Telecommunications integrations.
- Manage technical relationships and deliver 24/7 support via a ticketing system.
- Troubleshoot technical issues in real-time with partner engineering teams.
- Develop performance monitoring systems to ensure high availability of integrations.
- Create and maintain technical documentation and informative content for partners.
- Collaborate with cross-functional teams and communicate partner needs to product teams.
- Identify trends and recommend tactical improvements to enhance support experience.
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, or related technical field (completed prior to joining Meta).
- 4+ years of experience as a Support or Service Engineer.
- Experience with cloud infrastructure (Azure, GCP, AWS) and API development.
- Full-stack development proficiency including SOAP and REST API technologies.
- Strong technical documentation and communication skills.
- Experience managing multiple projects in a cross-functional environment.
Preferred Qualifications
- Experience with web server configuration, load balancers, databases, and messaging systems.
- Proficiency in PHP/Hack and JavaScript/React.
- Experience in global team collaboration and building business operations from scratch.
- Exposure to GenAI, Large Language Models, and Machine Learning.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. With products like Facebook, Messenger, Instagram, and WhatsApp, Meta is pioneering the transition to immersive digital experiences beyond screens.
Key Skills/Competency
- Cloud
- API
- Support
- Integration
- Troubleshooting
- Documentation
- Networking
- Fullstack
- Customer
- Operational
How to Get Hired at Meta
- Research Meta's culture: Study their mission, values, and news.
- Customize your resume: Highlight API and cloud experience.
- Showcase projects: Detail integration support achievements.
- Prepare for interviews: Practice technical and behavioral questions.
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