Account Manager, Small and Medium Business Group

About the Role

Imagine a world where technology and creativity converge to drive business growth, empower communities, and shape the future of advertising. At Meta, we're building that world by connecting businesses with the communities that matter most to them. We're seeking talented individuals like you to join our team and help us revolutionize the way businesses grow and thrive.

As part of the Small and Medium Business Group (SMBG) global sales organization, you will be leading the charge in AI-driven sales. Our team is a driving force of helping businesses to grow and transform across a variety of industries, from e-commerce and retail to finance and healthcare, with the customers most important to them. With a client-centric mindset, you will leverage Meta's cutting-edge AI capabilities to identify new opportunities, optimize sales strategies, and empower businesses worldwide to grow faster, smarter, and stronger than ever before. We are a team of innovators and sales experts with demonstrated product expertise, who are passionate about harnessing the power of AI to drive revenue and deliver exceptional experiences for our customers. This is an opportunity to be part of a global organization that's making a real difference in the lives of businesses and communities around the world. Join us and help shape the future of advertising and sales at Meta.

Responsibilities

• Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction.
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen.
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products.
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships.
• Collaborate with cross-functional teams to design and implement solutions that align with client objectives.
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes.

Minimum Qualifications

• 5+ years experience in sales, account management, or business development sectors.
• Bachelor’s Degree.
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities.
• Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals.
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans.
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes.

Preferred Qualifications

• Experience in Sales or Advertising industries.
• Advanced degree in a relevant field, or certifications in account management, project management, etc.
• Proven technical skills (Excel, Google Suite or data analytics tools).
• Familiarity with Meta's suite of advertising solutions.
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

Key skills/competency

• Sales Strategy
• Account Management
• Business Development
• AI-driven Sales
• Data Analysis
• CRM Software
• Customer Satisfaction
• Cross-functional Collaboration
• Product Adoption
• Strategic Planning