Support Engineer

@ Mesh

About Mesh

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. Mesh is pioneering an open, connected, and secure ecosystem for digital finance with over $120M in funding from top investors like Paradigm, PayPal Ventures, Galaxy Ventures, Money Forward, QuantumLight, Samsung Next, and Consensys.

Overview

We are hiring a Support Engineer to join our growing Customer Success team at Mesh. In this role, you will serve as the technical frontline to help customers troubleshoot and resolve product, integration, and API-related issues. You will work cross-functionally and occasionally support APAC-based customers, while being based in the U.S.

Responsibilities

• Respond to technical issues via Slack, Telegram, email, and internal tools.
• Join live troubleshooting calls for API/SDK or product challenges.
• Collaborate with Solutions Architects to support active integrations.
• Escalate product bugs with clear context to Engineering.
• Create and maintain support documentation and troubleshooting guides.
• Identify repeat issues and propose product improvements.

Requirements

• 3–5 years in technical support, fintech onboarding, or implementation roles.
• Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations.
• Clear, structured communication skills (written and verbal).
• Ability to quickly and independently problem-solve.
• Domain experience in crypto, payments, or fintech preferred.
• Experience with automation and AI workflows.

Bonus

Experience supporting Web3 wallets, exchanges, or compliance-sensitive workflows is a plus.

Key skills/competency

• Technical Support
• APIs
• SDKs
• JSON
• REST
• Troubleshooting
• Fintech
• Customer Success
• Communication
• Automation