Enrollment Campaign Representative

@ Mesa Laboratories, Inc.

Overview

At Mesa Laboratories, Inc., we are passionate about protecting the vulnerable through scientific breakthroughs and ensuring product integrity, patient safety, and improved quality of life worldwide. As an Enrollment Campaign Representative, you will support our SDC business by assisting customers with maintaining compliance for Mail-in Biological Monitoring Services.

Job Summary

This temporary position focuses on a critical outbound calling campaign. You will make 75-100 calls daily to help customers enroll in automatic renewal, ensuring compliance with state, local, and CDC guidelines.

Key Responsibilities

• Make 75-100 outbound calls daily using a provided list.
• Utilize a provided script to guide customers through auto-renewal enrollment.
• Communicate the importance of compliance with sterilization testing services.
• Answer inquiries regarding services, billing, and auto-renewal process.
• Document interactions and update account information in the CRM (NetSuite).
• Collaborate with the customer service team on complex inquiries and escalations.
• Meet or exceed daily and weekly enrollment targets.

Experience & Requirements

Applicants should have at least two years of experience in customer service, sales, or an outbound call center environment. Strong verbal communication skills, proficiency in CRM systems, and the ability to work independently in a remote setting are essential.

Technical Requirements

• Reliable high-speed remote internet connection.
• Dedicated quiet workspace for professional calls.
• Computer hardware provided by Mesa Labs including dual monitors and headset.

Equal Opportunity Employer

Mesa Laboratories, Inc. is an Equal Employment Opportunity Employer. We prohibit unlawful discrimination based on age, race, sex, color, religion, national origin, disability, and other protected statuses. Criminal background checks are conducted upon offer acceptance.

Key skills/competency

• Customer Service
• Outbound Calls
• Compliance
• CRM
• Auto-Renewal
• Data Entry
• Communication
• Outbound Campaign
• Attention to Detail
• Remote Work