VP, Client Service

@ MERGE

Merge Storytelling and Technology

Merge brings together the minds of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges. With enduring partnerships with leading brands and offices in multiple cities including Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles, Merge uses a talent-to-task process to enable clients to think higher and feel deeper.

Promote Health, Wellness & Happiness

Merge is committed to promoting health, wellness, and happiness by partnering with purpose-driven clients in healthcare, life science, and consumer products. Their deep vertical expertise stems from decade-long partnerships with top clients.

Emerge to the Top of Your Career

At Merge, the superior work experience encourages talented and ambitious people to grow, engage their minds and hearts, and do the best work of their careers.

Role Overview - VP, Client Service

As our VP, Client Service, you will lead internal teams in client engagements, introduce new omnichannel solutions, and nurture lasting client-agency relationships. You are expected to inspire strategic and creative recommendations using deep industry knowledge, including expertise with platforms such as Adobe and Salesforce.

• Create and manage strong client partnerships with quality work and proactive ideation.
• Navigate enterprise organizations to expand agency opportunities.
• Drive organic growth and financial results while leading integrated teams.
• Act as a strategic advisor, consultant, and trusted partner to senior clients.
• Oversee forecasting, revenue growth, and maintain financial health of relationships.

Key Responsibilities

• Lead high-level strategic engagement and integrated team management.
• Develop lasting client relationships, fostering collaboration and innovative solutions.
• Oversee budgeting, forecasting, and revenue growth initiatives.
• Manage SOWs, ensuring proper margins and profitability.
• Represent Merge at industry events and training sessions.

Qualifications

• 12-14 years of related experience.
• 7-10 years of client management experience with digital business solutions.
• Bachelor’s degree preferred or equivalent work experience.
• Deep expertise in multi-channel marketing and digital platforms.
• Strong negotiation, communication, and relationship-building skills.

Key skills/competency

VP, Client Service, account management, client partnerships, digital marketing, omnichannel, strategic, revenue growth, negotiation, leadership, consulting