VP, Client Service

@ MERGE

Merge Storytelling and Technology

At MERGE, we unite creative pioneers, tech innovators, and data explorers to help ambitious clients overcome business challenges and achieve success. With partnerships including American Express, T-Mobile, LG, and more, the team champions health, wellness, and happiness by working with purpose-driven clients.

Emerge to the Top of Your Career

As the VP, Client Service, you will lead internal teams, drive new omnichannel solutions, and foster lasting relationships between clients and agency teams. Utilizing deep industry knowledge, you will inspire innovation in strategic recommendations and creative campaigns.

Key Responsibilities

• Create strong client partnerships with high quality work and business-driving results.
• Navigate enterprise organizations to deepen client-agency relationships.
• Lead organic growth initiatives and manage integrated teams for optimal performance.
• Oversee financial health, forecasting revenue growth and profitability targets.
• Act as a trusted advisor offering strategy, ideas, and thought leadership.
• Mentor teams, coordinate with senior leadership, and attend industry events.

Qualifications

• 12-14 years of experience; 7-10 years in client management.
• Bachelor’s degree preferred or equivalent work experience.
• Strong background in strategic leadership, campaign creative, and digital business solutions.
• Expert in client relationship management, negotiation, and cross-department collaboration.
• Deep understanding of platforms such as Adobe and Salesforce is essential.

Key skills/competency

Client Management, Strategic Leadership, Digital Marketing, Campaign Creative, Relationship Management, Account Management, Omnichannel, Negotiation, Team Mentoring, Business Growth.