IS Product Administrator
Mercy Ships · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
Job highlights
- Support IS Product Manager with core technology products.
- Administer product environments and train users.
- Document requirements and manage product changes.
- Apply servant leadership and customer service skills.
- Requires international travel and a Bachelor's degree.
About the role
IS Product Administrator
The IS Product Administrator is responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products.
Responsibilities
- Support the Product Manager with product knowledge and business empathy.
- Perform all tasks assigned in the execution of product strategy and roadmap.
- Serve as system administrator for product environments.
- Assist in training of users and grow the product skill set across the organization.
- Implement changes as assigned and support release management processes.
- Work independently with members of the user community to define and document requirements.
- Write and maintain documentation including configurations, specifications and designs.
- Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
- Collaborate with project management functions in the execution of projects.
- Provide status reports as requested.
- Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
- Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
- Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
- Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.
- Regularly search for and identify opportunities for delivering high customer satisfaction.
- Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
- Other duties as assigned.
The Ideal Candidate
- Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy.
- Contribute to community life, requiring stable and healthy interpersonal skills.
- Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility.
- Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
- Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
- Analytical, evaluative, and problem-solving abilities and able to anticipate and develop strategies for future trends.
- Travel is required for this position and may include international travel. Further, duration for travel may be for 3 weeks or longer per trip.
- Understand and apply servant leadership, work collaboratively with integrity and accountability.
Education & Experience
- Bachelor's Degree in Business Management, Information Systems, or a related field, or the equivalent combination of education and experience.
- A minimum of one year of relevant work experience, including experience in product or software administration.
- Experience in the specific product or another relevant technology platform is preferred.
- Must be able to travel internationally with current passport.
- Successful completion of Mercy Ships Entry Training will be required within the first year.
Compensation
The compensation range for this position is $59,400 - $68,500. Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.
Key skills/competency
- IS Product Administration
- Product Management Support
- System Administration
- User Training
- Release Management
- Requirements Documentation
- Enterprise Architecture Alignment
- Servant Leadership
- Customer Service
- Interpersonal Skills
Skills & topics
- IS Product Administrator
- Product Administration
- System Administrator
- Information Systems
- Product Management
- Software Administration
- Remote Work
- Servant Leadership
- Customer Service
- Non-profit Technology
How to get hired
- Tailor your resume: Highlight your product administration and IS experience, aligning it with Mercy Ships' mission and values.
- Showcase soft skills: Emphasize your servant leadership, interpersonal, and customer service abilities in your application.
- Research the mission: Understand Mercy Ships' values and demonstrate how your contribution aligns with their work.
- Prepare for travel: Be ready to discuss your willingness and ability to travel internationally for extended periods.
Technical preparation
Familiarize yourself with product administration tools.,Review documentation best practices.,Understand release management cycles.,Practice system administration tasks.
Behavioral questions
Demonstrate servant leadership in team scenarios.,Explain how you provide exceptional customer service.,Describe a time you used Crucial Conversations.,How do you handle confidential information?
Frequently asked questions
- What is the salary range for the IS Product Administrator role at Mercy Ships?
- The compensation range for the IS Product Administrator position at Mercy Ships is $59,400 to $68,500. Please note that this range is for U.S. hires, and actual compensation may vary based on the location of hire.
- Is the IS Product Administrator position remote, and does it require travel?
- Yes, this is a full-time, remote position. However, international travel is required for this role, which may include trips lasting three weeks or longer.
- What educational background is preferred for the IS Product Administrator at Mercy Ships?
- Mercy Ships prefers candidates with a Bachelor's Degree in Business Management, Information Systems, or a related field. An equivalent combination of education and experience may also be considered.
- What kind of experience is necessary for the IS Product Administrator position?
- A minimum of one year of relevant work experience is required, specifically in product or software administration. Experience with the specific product or another relevant technology platform is preferred.
- How does Mercy Ships evaluate candidates for the IS Product Administrator role beyond technical skills?
- Mercy Ships values candidates who are supportive of their mission, vision, and values. They look for strong interpersonal and communication skills, a holistic ownership philosophy, and the ability to partner effectively across all organizational levels.
- What is 'Mercy Ships Entry Training' and when is it required for the IS Product Administrator?
- Mercy Ships Entry Training is a required component for new hires. Successful completion of this training must occur within the first year of employment for the IS Product Administrator role.
- What does 'servant leadership' mean in the context of the IS Product Administrator role at Mercy Ships?
- Servant leadership at Mercy Ships means prioritizing the needs of the team and partners, fostering a supportive and effective work environment. It involves using interpersonal skills to ensure strong, open working relationships and providing exceptional customer service.