Senior Partner Operations Strategist

@ Mercury

About Mercury

Mercury is building a complete finance stack for startups. Our mission is to create the easiest and safest banking experience possible, simplifying financial lives for entrepreneurs and business owners. Check our demo dashboard at www.demo.mercury.com.

Role Overview

As a Senior Partner Operations Strategist at Mercury, you will ensure our network of banking and payment partners operates like a well-oiled machine. You will engage in day-to-day communications, design executable processes, and build long-term strategic relationships, coordinating efforts across Risk, Compliance, Legal, and Product teams. You will work to streamline monthly reporting, change management requests, and vendor due diligence, serving as the vital connection between internal teams and our external bank partners.

Key Responsibilities

• Run bank partner operations processes including monthly reporting and change management.
• Support day-to-day relationship management with external bank partners.
• Develop frameworks and knowledge bases for internal teams.
• Onboard and train Mercury employees on external tools and dashboards.
• Collaborate with risk, compliance, engineering, and product teams to scale reporting and launch new features.

Qualifications

• 7+ years in financial services or banking operations.
• At least 3 years experience supporting bank partnerships.
• Strong organizational skills, attention to detail, and excellent communication.
• Ability to manage time-sensitive reporting and cross-functional collaborations.
• Technical inclination and a strong product sense.

Key Skills/Competency

Partner Operations, Bank Partnerships, Reporting, Change Management, Compliance, Risk, Process Design, Relationship Management, Financial Services, Technical Liaison