Senior Ongoing Due Diligence L&D Specialist

@ Mercury

Overview

Mercury is building a complete finance stack for startups and small businesses. As our products and operations evolve, so must the way we equip our teams. We are looking for a strategic and detail-oriented Senior Ongoing Due Diligence L&D Specialist to join our Enablement team, which includes Quality Control (QC) and Learning & Development (L&D). The focus is on creating structured learning experiences rooted in instructional design theory and ensuring high-quality training across internal teams and BPO partners.

Responsibilities

• Apply evidence-based instructional design practices to develop role-specific training programs.
• Ensure training parity across internal teams and BPO partners.
• Create and maintain scalable, modular learning content including interactive e-learnings, SOPs, and facilitator guides.
• Collaborate with cross-functional stakeholders to translate workflows into effective learning materials.
• Manage and evolve the knowledge management system for risk-based processes.
• Audit training materials regularly to update content based on product or policy changes.
• Partner with the QC team to close performance gaps through targeted learning interventions.
• Design evaluation strategies to measure training effectiveness and drive continuous improvement.

Requirements

• 3+ years of L&D, instructional design, or enablement experience in a regulated or high-risk environment.
• Strong familiarity with instructional design models (e.g., ADDIE) and adult learning theory.
• Experience working with BPO teams or remote vendor operations.
• Structured thinker with a passion for clear, accessible documentation and knowledge systems (e.g., Notion, Guru).
• Proactive in identifying gaps, inconsistencies, or inefficiencies in training processes.
• Curious about the U.S. banking system and driven to support compliance and operational excellence.

Compensation & Benefits

The total rewards package includes base salary, equity (stock options), and benefits. Salary ranges vary based on location and candidate experience. Competitive packages are aligned with SaaS and fintech industry standards.

Equal Opportunity Employer

Mercury values diversity and belonging, and is an Equal Employment Opportunity employer. All employment is considered without regard to legally protected characteristics. Reasonable accommodations are provided throughout the recruitment process.

Key skills/competency

• Instructional Design
• Learning Development
• Knowledge Management
• Quality Control
• Training Delivery
• Process Improvement
• Risk Management
• Adult Learning
• SOP Development
• Stakeholder Collaboration