Ongoing Due Diligence Enablement Manager @ Mercury
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About Mercury
Mercury is building a banking stack for startups. Since 2019, our customer base has grown to over 100,000 startups and small businesses worldwide. Mercury is a financial technology company, not a bank; banking services are provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.
Role Overview
The Ongoing Due Diligence Enablement Manager role is a high-impact opportunity. You will lead and scale the ODD Enablement function by overseeing an existing Quality Control (QC) team and building a new Learning & Development (L&D) team. This role is ideal for someone who thrives in ambiguity, enjoys building new functions from scratch, and values quality, learning, and team development.
Key Responsibilities
- Lead and expand the ODD Enablement function integrating QC and L&D teams.
- Establish team structure, policies and workflows for ongoing improvement.
- Manage and mentor senior individual contributors including hiring new team members.
- Collaborate with cross-functional teams and external BPO partners.
- Track and report on enablement initiatives using data and stakeholder feedback.
Qualifications
- 3+ years in L&D, quality control, or enablement roles, ideally in startups.
- 2+ years in people management with experience developing senior ICs.
- Experience partnering with BPO teams and managing cross-functional projects.
- Strong organizational, communication, and problem-solving skills.
Compensation & Benefits
The total rewards package includes a competitive base salary, equity (stock options), and benefits. Salary ranges vary by location and experience, ensuring internal pay equity.
Equal Opportunity
Mercury values diversity & belonging. All applicants are considered without regard to legally protected characteristics. Reasonable accommodations are provided during the recruitment process.
Key skills/competency
- Due Diligence
- Enablement
- Quality Control
- Learning and Development
- Process Improvement
- Operational Excellence
- Team Management
- BPO
- Stakeholder Management
- Scalability
How to Get Hired at Mercury
🎯 Tips for Getting Hired
- Customize your resume: Highlight enablement and quality control experience.
- Showcase leadership: Emphasize people management and process improvement skills.
- Research Mercury: Understand their fintech startup culture and mission.
- Prepare for interviews: Be ready to discuss building new functions.