Technical Project Manager
Mercor
Job Overview
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Job Description
About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
As a Technical Project Manager, you will be joining a full-time, remote position.
Role Responsibilities
- Monitor retail technology performance dashboards.
- Consolidate in-market system statuses into concise operational updates for stakeholders.
- Organize and triage incoming technical issues from store teams.
- Build troubleshooting documentation for high field-friendliness and ease of fixture maintenance.
- Manage day-to-day relationships with retail technical support partners.
- Scale support and maintenance processes as needed.
- Execute and coordinate retail demo content and software updates across AI glasses and VR. Ensure smooth deployment and high uptime.
- Serve as the primary operational point of contact for technical vendors. Manage relationships and ensure SLAs are met for maintenance and support.
- Collaborate with analytics and core demo teams. Define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts.
Qualifications
Must-Have
- 5+ years of experience in technical project/product management.
- Deep understanding of Hardware and Software development processes.
- Hands-on experience with bug and project tracking tools such as JIRA, Asana.
- Ability to build and maintain project trackers for complex programs.
- Strong interpersonal skills and excellent communication abilities.
- Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering.
Preferred
- Understanding of how retail devices and interactive display technologies are developed.
Application Process
The application process takes 20–30 minutes to complete and includes the following steps:
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Key skills/competency
- Technical Project Management
- Hardware/Software Development
- JIRA/Asana
- Stakeholder Communication
- Vendor Management
- Retail Technology
- Troubleshooting Documentation
- Software Deployment
- KPI Definition
- Optimization
How to Get Hired at Mercor
- Research Mercor's mission: Study their focus on connecting talent with leading AI research labs and their high-profile investors like Peter Thiel.
- Tailor your resume: Customize your resume to highlight technical project management skills, experience with hardware/software development, and proficiency in tools like JIRA and Asana, aligning with Mercor's needs.
- Prepare for the AI interview: Practice answering common technical and behavioral questions, ensuring your responses are clear and concise, specifically for Mercor's AI-driven assessment.
- Showcase problem-solving: Emphasize experience in triaging technical issues, managing vendor SLAs, and optimizing operational KPIs for retail technology environments.
- Highlight communication skills: Be ready to demonstrate your strong interpersonal and excellent communication abilities, crucial for stakeholder and vendor relationship management at Mercor.
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