6 days ago

Technical Project Manager

Mercor

Hybrid
Full Time
$187,200
Hybrid

Job Overview

Job TitleTechnical Project Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$187,200
LocationHybrid

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Job Description

About the Role

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

This is a Full-time Technical Project Manager position with compensation ranging from $70–$100/hour, offered remotely.

Role Responsibilities

  • Monitor retail technology performance dashboards.
  • Consolidate in-market system statuses into concise operational updates for stakeholders.
  • Organize and triage incoming technical issues from store teams.
  • Build troubleshooting documentation for high field-friendliness and ease of fixture maintenance.
  • Manage day-to-day relationships with retail technical support partners.
  • Scale support and maintenance processes as needed.
  • Execute and coordinate retail demo content and software updates across AI glasses and VR.
  • Ensure smooth deployment and high uptime.
  • Serve as the primary operational point of contact for technical vendors.
  • Manage relationships and ensure SLAs are met for maintenance and support.
  • Collaborate with analytics and core demo teams.
  • Define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts.

Qualifications

Must-Have
  • 5+ years of experience in technical project/product management.
  • Deep understanding of Hardware and Software development processes.
  • Hands-on experience with bug and project tracking tools such as JIRA, Asana.
  • Ability to build and maintain project trackers for complex programs.
  • Strong interpersonal skills and excellent communication abilities.
  • Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering.
Preferred
  • Understanding of how retail devices and interactive display technologies are developed.

Application Process

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Key skills/competency

  • Technical Project Management
  • Hardware/Software Development
  • JIRA & Asana
  • Retail Technology
  • AI/VR Deployment
  • Operational Oversight
  • Vendor Relationship Management
  • SLA Monitoring
  • Stakeholder Communication
  • Troubleshooting & Documentation

Tags:

Technical Project Manager
Project management
Retail technology
Technical support
Vendor management
Stakeholder communication
Issue triage
Software updates
Hardware
Operational updates
KPI definition
JIRA
Asana
AI
VR
Retail devices
Interactive display technologies
Analytics tools
Performance dashboards
System monitoring
Troubleshooting

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How to Get Hired at Mercor

  • Research Mercor's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Highlight technical project/product management experience with hardware/software development and retail tech.
  • Prepare for AI interview: Be ready to articulate experience with JIRA, Asana, and stakeholder communication.
  • Showcase problem-solving: Emphasize past successes in managing complex technical issues and scaling support processes.
  • Demonstrate domain knowledge: Illustrate understanding of retail devices, interactive display tech, and operational KPIs.

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