Support Operations Expert - Fully Remote | Upto $120/hr
Mercor · United States
- Hybrid
- Part-time
- $120,000 / year
- United States
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Job highlights
- Evaluate AI-generated content against quality standards.
- Identify and report errors in documents and presentations.
- Provide constructive feedback to improve AI outputs.
- Collaborate remotely with team members asynchronously.
- Requires 5+ years of customer success experience.
About the role
About Mercor
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success / Support Operations Evaluator
Mercor is seeking a Customer Success / Support Operations Evaluator for a contract position. This role involves evaluating AI-generated artifacts against quality rubrics, identifying errors, and providing feedback to improve AI outputs. You will collaborate with teams and work independently to meet deadlines.
Role Responsibilities
- Evaluate AI-generated artifacts against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
- Provide clear, structured written feedback to improve AI outputs.
- Collaborate with teams to ensure high-quality deliverables.
- Work independently and asynchronously to meet deadlines.
Qualifications
Must-Have
- 5+ years of relevant professional experience in Customer Success / Support Operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, especially Slides.
Preferred
- Advanced degree (Master's or higher) from a reputable institution.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Key skills/competency
- Customer Success
- Support Operations
- AI Artifact Evaluation
- Quality Rubrics
- Document Analysis
- Spreadsheet Analysis
- Presentation Analysis
- Written Feedback
- Microsoft Office
- Google Workspace
Skills & topics
- Support Operations
- Customer Success
- AI Evaluation
- Quality Assurance
- Remote Work
- Contract Role
- Document Review
- Microsoft Office
- Google Workspace
- ASynchronous Work
- Mercor Jobs
- Remote Jobs
How to get hired
- Tailor your resume: Highlight your 5+ years in customer success/support operations and proficiency with Microsoft Office/Google Workspace.
- Ace the AI interview: Prepare to discuss your experience and how you approach quality evaluation based on your resume.
- Understand Mercor's mission: Research their focus on connecting talent with AI research labs and their notable investors.
- Demonstrate attention to detail: Emphasize your ability to identify factual, aesthetic, and presentation errors in various document types.
- Follow instructions carefully: Ensure all application steps, including resume upload and AI interview, are completed promptly.
Technical preparation
Master Microsoft Office Suite, especially PowerPoint/Slides.,Become proficient with Google Workspace tools.,Practice evaluating documents for factual errors.,Develop skills in identifying presentation flaws.
Behavioral questions
Describe a time you improved a process.,How do you handle constructive criticism?,Explain your approach to asynchronous work.,How do you ensure quality in your work?
Frequently asked questions
- What is the compensation for the Support Operations Expert role at Mercor?
- The Support Operations Expert role at Mercor is a contract position with a compensation of $80–$120 per hour. The exact rate will depend on your experience and qualifications.
- Is the Support Operations Expert position at Mercor remote?
- Yes, the Support Operations Expert position at Mercor is fully remote, allowing you to work from anywhere.
- What are the main responsibilities of a Support Operations Expert at Mercor?
- As a Support Operations Expert at Mercor, you will evaluate AI-generated content, identify errors in documents and presentations, provide feedback for improvement, and collaborate with teams to ensure high-quality deliverables.
- What qualifications are essential for the Support Operations Expert role at Mercor?
- Essential qualifications include at least 5 years of experience in Customer Success/Support Operations, native or professional fluency in English, and high proficiency in Microsoft Office and Google Workspace, especially Slides.
- How long does the application process take for the Support Operations Expert role at Mercor?
- The application process for the Support Operations Expert role at Mercor is designed to be efficient, taking approximately 20–30 minutes to complete, including uploading your resume and completing an AI interview.
- What is the advantage of working with Mercor as a Support Operations Expert?
- Mercor connects elite talent with leading AI research labs, offering opportunities to work on cutting-edge projects. The company also boasts notable investors, suggesting strong backing and potential for growth.
- Can I work asynchronously in the Support Operations Expert role at Mercor?
- Yes, the Support Operations Expert role allows for asynchronous work, meaning you can complete tasks independently and meet deadlines without strict real-time collaboration requirements.
- Where can I find more information about the Mercor interview process?
- You can find detailed information about the interview process and platform for the Support Operations Expert role at Mercor by visiting https://talent.docs.mercor.com/welcome.