24 hours ago
Project Manager
Mercor
Hybrid
Full Time
$180,000
Hybrid
Job Overview
Job TitleProject Manager
Job TypeFull Time
Offered Salary$180,000
LocationHybrid
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Job Description
About Mercor
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
This is a full-time, remote Project Manager position with a compensation of $70–$100/hour.
Role Responsibilities
- Monitor retail technology performance dashboards.
- Consolidate in-market system statuses into concise operational updates for stakeholders.
- Organize and triage incoming technical issues from store teams.
- Build troubleshooting documentation for high field-friendliness and ease of fixture maintenance.
- Manage day-to-day relationships with retail technical support partners.
- Scale support and maintenance processes as needed.
- Execute and coordinate retail demo content and software updates across AI glasses and VR. Ensure smooth deployment and high uptime.
- Serve as the primary operational point of contact for technical vendors. Manage relationships and ensure SLAs are met for maintenance and support.
- Collaborate with analytics and core demo teams. Define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts.
Qualifications
Must-Have
- 5+ years of experience in technical project/product management.
- Deep understanding of Hardware and Software development processes.
- Hands-on experience with bug and project tracking tools such as JIRA, Asana.
- Ability to build and maintain project trackers for complex programs.
- Strong interpersonal skills and excellent communication abilities.
- Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering.
Preferred
- Understanding of how retail devices and interactive display technologies are developed.
Key skills/competency
- Technical Project Management
- Hardware/Software Development Lifecycle
- JIRA/Asana
- Retail Technology
- Operational Support
- Vendor Management
- SLA Management
- Troubleshooting Documentation
- KPI Definition
- AI/VR Technology
How to Get Hired at Mercor
- Research Mercor's mission: Study their focus on connecting talent with leading AI research labs and their investor network.
- Tailor your resume: Customize your resume to highlight technical project management experience, especially with hardware/software development and retail technology.
- Showcase project tracking skills: Emphasize your proficiency with JIRA, Asana, and managing complex programs.
- Prepare for the AI interview: Practice articulating your experience with retail tech support, vendor management, and technical troubleshooting.
- Demonstrate communication skills: Be ready to discuss how you've consolidated technical information for stakeholders effectively.
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