Customer Support Associate
@ Mercor

Hybrid
$127,400
Hybrid
Part Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @mercor.com
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Job Details

About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position Overview

The Customer Support Associate role is an independent contractor position focused on addressing common customer service requests and supporting AI research through deliverable creation, peer review, and problem resolution. The role requires working independently and asynchronously with a commitment of 30–40 hours per week for a duration of 3–4 weeks.

Role Responsibilities

  • Create deliverables responding to common requests in your professional domain.
  • Review peer-developed deliverables to support AI research improvements.
  • Diagnose and resolve domain-specific issues to enhance machine learning systems.
  • Work independently and asynchronously to meet deadlines.
  • Collaborate with AI labs to advance research and infrastructure.

Qualifications

  • Minimum 4+ years professional experience in your field.
  • Excellent written communication with strong grammar and spelling skills.

Compensation & Contract Details

This independent contractor role offers hourly compensation of $60–$80, paid weekly via Stripe Connect. Contractors maintain full control over their work schedule and methods.

Application Process

The process takes 20–30 minutes and includes resume upload, an AI-driven interview based on your resume, and form submission. Our team reviews applications daily, so prompt completion of these steps is encouraged.

Resources & Support

For details about the interview process and platform, please visit: Mercor Interview Process. For any support, contact: support@mercor.com.

Key skills/competency

  • Customer Service
  • Independent
  • Communication
  • Peer Review
  • AI Research
  • Machine Learning
  • Problem Solving
  • Collaboration
  • Time Management
  • Deliverable Creation
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How to Get Hired at Mercor

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight customer support and AI research skills.
  • Review job requirements: Emphasize 4+ years experience and communication skills.
  • Prepare examples: Showcase problem-solving in similar roles.
  • Research Mercor: Study their mission and investor background.

📝 Interview Preparation Advice

Technical Preparation

Review AI research basics.
Practice deliverable documentation techniques.
Sharpen troubleshooting and diagnosis skills.
Familiarize with Stripe payment system.

Behavioral Questions

Describe handling tough customer requests.
Explain independent work management.
Discuss asynchronous team collaboration.
Share experience in peer review process.

Frequently Asked Questions