Change & Communication Specialist

Change & Communication Specialist at Merck Group

Ready to explore, break barriers, and discover more? At Merck Group, we are committed to innovating with science and technology to enrich people's lives across Healthcare, Life Science, and Electronics. We foster a culture of big dreams and a passion for caring for our diverse people, customers, patients, and planet. We seek curious minds eager to imagine the unimaginable with us.

As a Change & Communication Specialist, you will play a pivotal role in supporting the roll-out of new features and tools within our brand management landscape. This dynamic position involves designing effective change strategies, roadmaps, and implementation plans to ensure smooth transitions and successful execution of key initiatives.

Key Responsibilities

• Change Management Leadership: Lead initiatives to oversee, steer, and execute change management measures, ensuring alignment with the overall change concept and other initiatives.
• Communication & Enablement: Develop and execute communication strategies to support change initiatives, including writing newsletters, creating stakeholder presentations, and FAQs. Plan, create, and execute communication and enablement activities to ensure stakeholders understand the initiative's vision and its impact.
• Training/Development: Develop and execute brand trainings and other educational formats to upskill our organization regarding corporate standards and guidelines in an engaging manner. Execute training activities in line with the central training concept and plan, as availability permits.
• Stakeholder Engagement: Develop, own, and drive an engagement plan to ensure stakeholder support and commitment, while keeping teams energized throughout the change process. Actively propose improvements to foster a culture of continuous improvement.
• Operational Oversight: Take charge of day-to-day operational activities, ensuring smooth execution and adherence to timelines for various initiatives. Define change KPIs and success metrics, tracking transformation progress and adjusting measures as necessary.
• Post-Implementation Reviews: Undertake post-implementation reviews to evaluate the success of communications and identify opportunities for continuous improvement. Conduct regular feedback sessions with initiative leads and impacted stakeholders to tailor change plans as needed.
• Cultural Change Advocate: Act as an active partner to management in creating a culture of change, promoting an open mindset towards change, encouraging collaboration, and fostering a sense of ownership and shared responsibility.

Who You Are

Required Qualifications:

• Minimum of 5 years of professional experience in Change & Transformation roles within corporate organizations, with a proven track record of driving change initiatives and transformation projects on a global scale.
• Proven experience in change and communication management for complex tasks and multi-functional stakeholder groups.
• Exceptional storytelling and communication skills (both written and verbal) in fluent English, with the ability to engage and influence stakeholders at all levels across diverse and multinational environments.
• Strong expertise in project management and the ability to work in a fast-paced, collaborative environment.
• Proven track record in stakeholder management, being a relationship builder, and effectively managing change resistance.

Preferred Qualifications:

• Cultural awareness to foster effective communication and collaboration in diverse environments.
• Strong problem-solving and adaptability skills to navigate uncertainty and drive solutions efficiently.
• Empathy and passion combined with a strong team spirit, along with a client-focused approach to understand the requirements of VIP clients.

What We Offer: Merck Group values diversity, believing that a broad range of backgrounds, perspectives, and life experiences drives excellence and innovation. We are committed to creating access and opportunities for all to develop and grow. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Key skills/competency

• Change Management
• Communication Strategy
• Stakeholder Engagement
• Project Management
• Organizational Transformation
• Brand Management
• Training & Development
• Cultural Change
• Storytelling
• Feedback & Evaluation